What are the responsibilities and job description for the Information Technology Technician position at Tucker Parker Smith Group (TPS Group)?
IT Technician II
Location: San Jose, CA
6-month assignment (potential to extend)
Pay Rate: $35-40/hour
Overview:
We are seeking a customer-focused IT Desktop Technician to provide dedicated IT support to C-Level executives and their teams within a Fortune 200 company. This role demands strong technical skills, excellent communication, and a proactive, service-oriented mindset to ensure seamless IT experiences for top leadership.
Key Responsibilities:
- Deliver IT support to C-Level executives and their direct reports.
- Build trust with leadership by understanding and addressing their unique technical needs.
- Collaborate with broader IT teams to resolve issues and implement solutions.
- Develop and update IT procedures tailored for C-Suite support.
- Flexible with working hours, including off-hours and travel (domestic/international).
- Support executive events such as earnings calls, board meetings, and all-hands meetings.
Required Skills:
- Proficient in diagnosing and resolving hardware/software issues across Mac, PC, mobile devices, and peripherals.
- Experience with Microsoft SCCM, JAMF, and modern technologies.
- Strong knowledge of networking, storage, and server technologies.
- Customer-service focused with excellent communication and problem-solving skills.
- Ability to manage stress and prioritize urgent situations.
Preferred Experience:
- 2 years IT support in a large corporate setting.
- 1 years supporting C-Level executives.
- Experience with high-stakes executive events and handling critical technical issues for leadership.
Salary : $35 - $40
