Data Integrity and Training Specialist

Position Summary:

This Data Integrity and Training specialist provides support services to both the Manager and V.P. to ensure the quality of data stored within the MLS of Southern Arizona’s system. Primary responsibilities include processing the enforcement of its rules and regulations as they apply to participants and subscribers; and assisting in the development and implementation of training.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Responsibilities:

· Ensures compliance with national guidelines

· Assists in drafting policy, rules, procedures, guidelines, education materials, communications, MLS forms & documents as needed.

· Assists Manager in implementing long and short-term projects.

· Supports Manager to ensure the MLS operates within compliance with local, state, and federal law & professional standards.

· Provides support to all level of stakeholders via phone, email, and personal interaction.

· Vendor engagement for problem resolution, product review, and contract negotiation.

· Assists in delivering training with excellence via webinar or classroom.

· May provide MLS Orientation to Participants and Subscribers.

· Performs audits of the MLS database for compliance issues.

· Assists Manager to research issues and proposals submitted to the MLS and documents findings and results.

· Helps process general MLS requests.

· Assists agents with questions related to rules, regulations, and policies/procedures.

· Issues, files, and records citations, while following predetermined protocols. Submits lists to Finance Administrator for invoicing and processing payments.

· Assists with Pearson Vue proctoring

· Submits fines to Finance Administrator

· Performs other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Key Requirements:

• Advanced knowledge of internet software and Microsoft software (Word, Excel, Power Point, Publisher)

• Strong understanding of the real estate ecosystem.

• Strong customer service and diplomatic skills.

• Ability to present complex information to a variety of audiences

• Effective written and oral communication skills. Consistent attention to detail in preparing accurate communications.

Key Characteristics:

• Positive attitude and professional demeanor.

• Leadership qualities.

• Strong courtesy and tact.

• Prefers working within a team environment; supports co-workers as needed.

• Ability to de-escalate issues that arise.

Required Education and Experience:

• Associated degree or equivalent of two-year College or technical school: or

• Four years related experience and/or training.

• Preferred 2 years of customer service and phone support experience.

• Real Estate experience.

Compensation:

Competitive salary and benefits commensurate with qualifications.

Job Type: Full-time

Pay: $20.50 - $22.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Data management: 2 years (Preferred)

Ability to Commute:

• Tucson, AZ 85716 (Required)

Ability to Relocate:

• Tucson, AZ 85716: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $23