What are the responsibilities and job description for the Referral Coordinator position at Tucson Dermatology?
POSITION SUMMARY:
The Referral Coordinator is responsible for the coordination, processing, and scheduling of medical referrals and prior authorizations for a variety of dermatologic and surgical services. This role supports clinic providers by ensuring referrals are completed efficiently and accurately while adhering to third-party payer requirements. The Referral Coordinator also assists with answering phones, handling appointment reschedules and recalls, and providing front desk support as needed. The ideal candidate is highly organized, detail-oriented, self-motivated, and personable, with strong communication skills and the ability to manage a high volume of referrals across multiple providers and locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Referral Coordination & Scheduling
Education & Experience:
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The Referral Coordinator is responsible for the coordination, processing, and scheduling of medical referrals and prior authorizations for a variety of dermatologic and surgical services. This role supports clinic providers by ensuring referrals are completed efficiently and accurately while adhering to third-party payer requirements. The Referral Coordinator also assists with answering phones, handling appointment reschedules and recalls, and providing front desk support as needed. The ideal candidate is highly organized, detail-oriented, self-motivated, and personable, with strong communication skills and the ability to manage a high volume of referrals across multiple providers and locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Referral Coordination & Scheduling
- Monitor referral requests throughout the day
- Prepare and process all referral and prior authorization paperwork in a timely manner
- Gather necessary patient and clinical information from the EMR or clinical team
- Contact specialty clinics, insurance providers, and facilities to complete referral and pre-authorization requests
- Utilize third-party payer/insurance portals and maintain detailed knowledge of insurance requirements for authorization approval
- Call patients within 48 hours of the initial referral request to provide an update
- Maintain and update electronic medical records (EMR) with all referral and authorization details
- Answer incoming calls and assist with patient inquiries regarding referrals, appointments, and authorizations
- Manage appointment reschedules and recalls, ensuring timely follow-up for patients
- Ensure all communication with patients and external offices adheres to HIPAA regulations
- Work closely with providers, medical assistants, schedulers, and front desk staff to coordinate patient care efficiently
- Serve as backup for the front desk team, assisting with check-ins, check-outs, and administrative tasks when needed
- Stay up to date on front desk policies and procedures to ensure seamless support when required
- Perform additional administrative or clerical tasks as required to support Tucson Dermatology’s operations
Education & Experience:
- High school diploma or equivalent (required)
- Minimum 1-2 years of experience in a medical office, dermatology practice, or healthcare setting
- Previous experience with medical referrals, prior authorizations, and insurance verification is highly desirable
- Familiarity with CPT and ICD-10 coding is preferred
- Strong organizational and time management skills with a high level of accuracy
- Excellent verbal and written communication skills
- Ability to prioritize workload and handle multiple tasks efficiently
- Self-motivated and able to work independently while collaborating with a team
- Proficiency in electronic medical records (EMR) and scheduling systems
- Strong knowledge of insurance portals, third-party payers, and authorization requirements
- Personable and professional demeanor with a commitment to outstanding patient care
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