Loan Servicing Clerk

JOB TITLE:                      Loan Servicing Clerk

REPORTS TO:                 Loan Servicing Supervisor

SUPERVISES:                  None

EXEMPTION STATUS:     Non-Exempt

PRIMARY FUNCTION: Supports the loan servicing team by handling a variety of administrative duties. Creates and distributes reports and communications to ensure timely closings and other related loan servicing operations.

ESSENTIAL FUNCTIONS:

1. Assist with maintaining escrow accounts, ensuring accurate tracking of payments, compliance with regulatory guidelines, and proper handling of tax and insurance payments.
2. Provide backup support for processing skip requests and related documentation.
3. Generate, review, and analyze various loan servicing reports, including T&K transfer, over-limit/under-limit credit card, Insuritas, and vehicle lien releases.
4. Conduct audits for funded first mortgages, indirect auto loans, and HELOC payment adjustments.
5. Support the organization and processing of Deed of Trust (DOT) recording and schedule HE loan closings, including member communication on next steps.
6. Coordinate with members and branches for signings and closing documents, manage insurance notices and payoff checks, and handle HMDA data input.
7. Assist with organizing and processing incoming mail related to homeowners' insurance, payoff checks, and loan servicing notifications.
8. Respond to and manage inquiries through email, chat, and calls, providing accurate information to members and internal teams.
9. Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Maintain member and TFCU privacy and confidentiality.

OTHER DUTIES/RESPONSIBILITIES:

1. Support and provide back up to other department roles as requested.
2. Gain and retain a high-level knowledge of all TFCU policies and procedures.
3. Adhere to TFCU’s attendance and punctuality policy.
4. Maintain a professional businesslike appearance in accordance with TFCU’s dress code policy.
5. Engage in behavior that aligns with the credit union’s cultural beliefs.

KNOWLEDGE, SKILLS AND ABILIITIES:

Education:  High school diploma or its equivalent preferred.

Experience: One (1) year of financial institution experience preferred. Previous experience in loan servicing or a related administrative role preferred.

Qualifications:

1. Ability to gain and retain a familiarity of Lending policies and procedures.
2. Outstanding time management and multitasking skills. Ability to prioritize workflow and accurately maintain records.
3. Skilled in meeting deadlines, coordinating with internal teams, and ensuring compliance with loan processing requirements while maintaining attention to detail.
4. Strong written and verbal communication skills.
5. Knowledge of Microsoft suite of software including Word and Excel.
6. Strong attention to detail and accuracy.
7. Problem-solving and researching abilities to service accounts.
8. Ability to exercise judgment and initiative in dealing with members and member complaints.

Availability: Monday through Friday as scheduled.

PHYSICAL DEMANDS:

1. Sit, stand, walk and bend: While performing the duties of this job, this position is regularly required to sit, stand and walk about inside the Corporate Office.
2. Use of hands/fingers: To operate a computer, keyboard, mouse and other office machinery such as but not limited to; a calculator, copy machine and printer.  Additionally, this position is frequently required to sit and reach with hands and arms.
3. Speech/hearing: This position frequently communicates via phone and in person.  Must be able to talk to/hear members and staff.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job. This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment. TFCU is an "employment at will employer."