What are the responsibilities and job description for the Hotel Night Manager position at Tucson Hotel Management, LLC?
About the Role:
The Hotel Night Manager plays a crucial role in ensuring the smooth operation of the hotel during the night shift. This position is responsible for overseeing all hotel activities, managing staff, and ensuring guest satisfaction during late hours. The Night Manager will address any issues that arise, from guest complaints to operational challenges, ensuring that all guests feel safe and valued. Additionally, this role involves coordinating with various departments to maintain high standards of service and cleanliness throughout the hotel. Ultimately, the Night Manager is the key point of contact for guests and staff alike, ensuring a seamless experience during the night.
Minimum Qualifications:
- High school diploma or equivalent; 2 years in hotel or other hospitality management role
- Proven experience in a supervisory role within the hospitality industry.
Preferred Qualifications:
- Experience with hotel software and systems.
- Previous experience in a night management role or similar position.
Responsibilities:
- Supervise the front desk operations and manage the night staff to ensure efficient service.
- Address and resolve guest complaints and concerns in a professional and timely manner.
- Respond to guest reviews online through Hilton Stay Experience platform.
- Conduct regular inspections of the hotel premises to ensure safety and cleanliness standards are met.
- Prepare nightly reports on occupancy, and any incidents that occurred during the shift.
- Coordinate with security and maintenance teams to address any emergencies or issues that arise.
Skills:
Interpersonal skills are essential for the Hotel Night Manager, as they will interact with guests and staff regularly, ensuring effective communication and a welcoming atmosphere. Problem-solving skills are crucial for addressing and resolving any issues that arise during the night, from guest complaints to operational challenges. The ability to manage difficult customer situations with empathy and professionalism is vital, as it directly impacts guest satisfaction and hotel reputation. Additionally, strong organizational skills are necessary to oversee various tasks and responsibilities efficiently. Overall, these skills contribute to creating a positive experience for guests and a productive work environment for staff.
