What are the responsibilities and job description for the Customer Account / Inside Sales Coordinator position at Tufco, LP?
Job Summary
Represents the company as service contact point for external customers and facilitates/coordinates order fulfillment with internal associates.
Essential Functions
Manage a specific list of accounts designated by the VP Sales & Product Development to include the following activities:
The above statements are intended to describe the general details of the essential responsibilities being performed in the job. It is not designed to be a comprehensive list of all duties and responsibilities. All associates may be required to perform duties outside their normal responsibilities from time to time, as needed. The company reserves the right to make changes to the job description at any time.
Represents the company as service contact point for external customers and facilitates/coordinates order fulfillment with internal associates.
Essential Functions
Manage a specific list of accounts designated by the VP Sales & Product Development to include the following activities:
- Establishment and maintenance of account master records
- Daily communication via phone and e-mail on subjects such as pricing, lead-times, product availability, shipping, quality issues and product specifications
- Accurate and timely data entry of all sales orders
- Report production, shipment and customer owned raw material transactions in ERP and customer portals
- Work with Sales/Costing on understanding account quotes, pricing methodologies and invoicing requests
- Process all invoices in a timely and accurate manner (the day after the shipment by 9:30 AM)
- In conjunction with Sales prepare and process trial packets, terms and conditions and new product forms
- Process and coordinate change controls
- Provide customers with reports as requested by the customer and/or Sales
- Maintain confidential account files, document account activity and records and keep customer profiles up to date
- Maintain customer contact database
- Any additional requirements specified by your customer base
- Build customer loyalty through positive engagement and service excellence
- Report on customer forecast projections
- Assist Sales by coordinating on-site customer visits, meetings and conference calls
- Participate in weekly customer planning meetings
- Coordinate new account or product startups with all disciplines within Tufco, and at times Tufco vendor partners
- Inventory management and coordination of customer-owned and Tufco-owned raw materials; arrange for disposition of discontinued raw materials
- Participate in corrective action response process related to customer concerns, service and/or quality issues
- Communicate the customers’ needs throughout the Tufco organization so all areas understand their role in meeting the customers’ expectations (Be the voice of the Customer)
- Work closely with operations and other operation support groups to ensure customer ship dates are maintained
- Proactively work with internal/external transportation teams and carriers to resolve shipment related issues
- Work with purchasing on raw material order timing as needed, including prepress and artwork coordination for art changes on designated raw materials
- Follow all departmental SOP’s
- Assists with training new employees and fellow CST members on systems, procedures and transitions when accounts become active or are reassigned
- Ensure that product specific Minimum Order Quantities (MOQ’s) are met by customer orders.
- Participates in continuous improvement projects to improve cost, quality, and throughput in this role’s area of work, as appropriate
- Takes on special projects assigned by the VP Sales & Product Development
- Provide backup for other members of the team as necessary
- Proficient in Microsoft Office products (Word, Excel, Outlook)
- Basic math skills
- Associate or bachelor’s degree in business or related field
- Minimum 2 years of customer service, inside sales or account management experience
- Experience with EDI and/or SAP Systems
- Works in a safe and ethical manner always
- Works as a team member where the focus of the job is to work with other departments to jointly reach the needs and expectations of the customer and company
- Strong attention to detail
- Strong interpersonal, verbal and written communication skills
- Adaptability and receptiveness to change
- Strong organizational and planning skills, with the ability to manage multiple priorities
- Ability to travel up to 10% of the time
The above statements are intended to describe the general details of the essential responsibilities being performed in the job. It is not designed to be a comprehensive list of all duties and responsibilities. All associates may be required to perform duties outside their normal responsibilities from time to time, as needed. The company reserves the right to make changes to the job description at any time.