What are the responsibilities and job description for the Operations and Support Specialist position at Tuff Shed?
Schedule Success with Tuff Shed
We are seeking an Operations and Support Specialist to join our team. As a key member of our production team, you will be responsible for coordinating and scheduling Tuff Shed installations, working directly with customers, vendors, subcontractors, and sales consultants.
Your Responsibilities
About Our Team
Join Our Team
We are seeking an Operations and Support Specialist to join our team. As a key member of our production team, you will be responsible for coordinating and scheduling Tuff Shed installations, working directly with customers, vendors, subcontractors, and sales consultants.
Your Responsibilities
- Coordinate and schedule Tuff Shed installations, preparing daily packs, verifying orders, and requesting materials.
- Act as the first contact with our 'Big Box' partner, responding to queries, managing the database, and providing assistance to our sales teams.
- Consistently understand and meet customer needs, recognizing special requirements and recommending upsells.
- Experience working in trades/industries and/or the ability to learn technical aspects related to product design and functionality.
About Our Team
- Work in a fast-paced environment, meeting tight deadlines on multiple projects.
- Hands-on computer skills, including Word, Excel, and Outlook, with experience in JD Edwards software highly preferred.
- Ability to take on a steep learning curve, knowing product details, discussing offers, and options with partners and customers.
- High school diploma or equivalent, with strong math and communication skills.
- Must possess a valid driver's license and satisfactory Motor Vehicle Report.
Join Our Team
- A competitive salary and benefits package, including PTO, paid holidays, medical/dental/vision, life insurance, Employee Stock Ownership Plan (ESOP), and a 'Safe Harbor' 401(k) plan.
- On-Demand Access to Your Pay (restrictions may apply).
