What are the responsibilities and job description for the Patient Transition Facilitator - Ambulatory Admin - Med Ops position at Tufts Medical Center?
Company Description
It takes a lot of very smart, hard-working and talented people to provide the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the care we deliver, but the compassionate way in which we provide it. And that starts with our employees.
Job Description
A member of the Patient Concierge Team has three principal duties while patients are inpatient at Tufts Medical Center: 1) work with Communication And Patient Planning Rounds (CAP) team daily to obtain and understand list of patients’ planned discharge dates and schedule appointments with primary care physician and/or specialists within 7 days as ordered by the attending MD 2) assists patients in accessing and understanding their personal portal by visiting each patient individually, explaining the concept of the portal, internet navigations, and data held within the portal, and by answering follow up questions regarding patients access and login information for their portal in person or via e-mail 3) deliver Tufts MC Patient Experience Survey to patients and when ready submit completed Survey to Manager.
Principle Duties and Responsibilities
1. Meets with each CAP team in the morning to obtain and understand the patients’ planned discharge dates and requirements.
2. At bedside when possible, schedules the ordered follow up appointments with the patients’ primary care office and or specialists’ offices and confirm dates & times with the patients and/or family members or other caregivers who will be assisting with transportation. Updates Soarian with appointment information prior to discharge.
4. Works with Managed Care Referral Coordinator to ensure referrals are processed prior to scheduled follow up appointments.
5. Delivers Tufts MC Patient Experience Survey and encourage patients to complete and give their feedback collects completed Surveys and delivers to Manager.
6. Communicates with members of IT to acquire a daily list of Consolidated Clinical Document Architecture (CCDAs), keeping a digital record of all CCDA lists.
7. Provisions patients in the Inpatient Portal website creates usernames and passwords for individual patients creates informational sheets for each patient with Username and Password information.
8. Confers with team members to confirm which patients will be visited first and in which order.
9. Visits each patient at bedside when possible and explains the concept of the Portal, confirms the patient's interest in accessing their account, walks the patient through their log in process and explains content and limitations of their portal.
10. Informs nurses and other staff members of patients’ requests upon leaving their room and/or enters the request in the Nurse Call system.
11. Responsible for following up with patients upon their request with additional information or support in accessing the patients portal page.
12. Promptly answers pages sent to the team beeper, or calls made to team office phone. Utilizes hospital computer systems accurately to retrieve data and generate reports. Reports malfunction to help desk.
13. Upholds the standards of performance established by the Department of Patient Care Services at all times.
14. Provides clear, concise and helpful communication that encourage positive patient, family, visitor and staff experiences
Collaboration:
1. Demonstrates/applies the skills necessary to interact with the health care team in regards to the implementation of the medical/nursing plan of care.
2. Accepts assignments positively and resolves issues in a mature manner.
3. Promotes open communication with the nursing staff to ensure a positive work environment.
4. Conducts self in a kind and courteous manner to patients, families and staff.
5. Accepts constructive feedback regarding performance and effects a positive change in a timely fashion.
Environment:
1. Influences others by establishing an environment for optimal patient care, mutually supportive collegial relationships and professional development.
2. Maintains attendance in accordance with the Medical Center policy
3. Adheres to the Medical Center dress code.
4. Maintains a work area that is neat, organized.
5. Takes breaks/lunch when appropriate.
6. Maintains positive guest relations in all interactions.
7. Arrives to work on time and remains until the end of scheduled shift.
8. Notifies Manager of absences according to hospital policy.
Qualifications
Job Knowledge and Skills
1. Must have excellent communication skills.
2. High level of interpersonal skills required for interacting effectively and cordially with a wide variety of hospital personnel, visitors and patients.
3. Knowledge of computer systems and software with an ability to learn and retain new applications.
4. Utilizes cultural competence training and knowledge of individual needs to enhance patient, family and co-worker's health care experience.
Age Specific Competencies
Demonstrates the ability to communicate to the age groups of the population served.
Education
1. Associates Degree required Bachelor's Degree in related field preferred
2. An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements.
Experience
1. Minimum one-year related experience, medical/administrative experience preferred
2. Knowledge of medical terminology
3. Knowledge of computer systems
Physical Demands/Working Conditions
1. Prolonged, extensive, or considerable standing/walking
2. Considerable reaching, stooping, bending, kneeling, crouching
3. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc.
4. Regularly exposed to the risk of blood borne diseases and other transmissible infections
5. Contact with patients under wide variety of circumstances
6. Subject to varying and unpredictable situations
7. Subjected to irregular hours
8. May have contact with hazardous materials
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home &mdash an expansive home care network, and large integrated physician network. Please note that effective October 1, 2021, as a condition of employment at Tufts Medicine, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.
