What are the responsibilities and job description for the Public Safety Officer III position at Tufts Medical Center?
Job Profile Summary
This role focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. In addition, this role focuses on performing the following Associate Safety related duties: Prevents workplace accidents and promotes health and safety awareness and education for employees. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience. Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems.
Job Overview
This position is responsible to support Safety Officers and Dispatchers in their performance of all duties and responsibilities related to the day to day protection and safety of patients, staff and visitors as well as the security of hospital assets and information. This position is also responsible for basic healthcare public safety duties. This position has oversight for operational aspects of the department including: General supervision, training and training scheduling, payroll submissions, evidence storage, records management, dispatching, and supporting locksmith operations. This position is responsible for the management and supervision of the Medical Center’s physical security systems and the Department of Public Safety’s information systems. Installs, services, and maintains physical security devices (including, but not limited to access control panels, door hardware/ID badge readers, CCTV cameras, alarms, and related infrastructure). Responsible for development, maintenance, and execution of preventative maintenance processes for the enterprises’ physical security infrastructure. Assists in the evaluation and determination of physical security technological needs, and assists in managing vendor relationships and development of price quotes and capital budget plans.
Job Description
Minimum Qualifications:
1. High School diploma or equivalent.
2. Graduate of an approved law enforcement training program or Police Academy.
3. Valid state issued driver’s license with at least 1 year of driving experience.
4. Five (5) years of experience working with installing and maintaining complex physical security systems.
5. Experience with security systems, including the CCURE 9000 access control system and ExacqVision CCTV platform.
6. Experience with VLAN and LAN networking, as well as windows-based computer and server environments.
Preferred Qualifications:
1. Associates degree in Criminal Justice or related area.
2. Three (3) years of related experience in military, security, or police.
3. Security or first responder certifications such as CPR/AED, CPI NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone Certifications.
4. Prior experience as a supervisor.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Installs, troubleshoots, services, maintains, and repairs electronic security systems, including: access control and alarm panels, devices, locks, biometric readers, and badge readers both analog and IP based CCTV cameras infant protection systems and all related infrastructure – including windows based VM servers and video storage devices.
2. Assists in the management and supervision of the department’s vendor relationships with physical security systems providers. Coordinates service calls and installation schedules to ensure on-time and on-budget achievement of objectives. Responsible for the final sign-off and acceptance of any vendor completed work.
3. Develops, maintains, and executes a preventative maintenance program for all Public Safety technical systems to detect both physical deficiencies in the field, as well as the patching and appropriate functionality of underlying software platforms. Stays informed of changes in the industry and to technological options. Makes recommendations for investments in new technology and/or the replacement of end of life equipment.
4. Assists in the design and development of physical security plans for both existing areas and new construction. Coordinates regularly with Facilities Project Management on the execution of project plans.
5. Interfaces regularly with members of the medical center community to address concerns and questions regarding physical security systems and their functionality. Assists in the detection and resolution of bypasses to the physical security system after determining root causes.
6. Assists in the planning, operation, and maintenance of the medical center Card Access program. Conducts regular audits of sensitive areas, and designs plans for assignment of access.
7. Provides training to Public Safety operations staff and other end users concerning the proper operation and utilization of all technical systems.
8. Oversees and works collaboratively with the department’s locksmith towards achieving shared objectives.
9. Oversees scheduling to ensure proper shift coverage and deployment of resources, both during routine operations and special events/emergency situations.
10. Assists the Director in systems program design and management.
11. Ensures all Departmental records and reports are prepared and submitted in accordance with established policies and procedures.
12. May oversee Dispatch Operations.
13. Oversees and conducts audits of the security and record keeping of physical evidence and property stored by the Department.
14. Ensures Departmental compliance and quality assurance requirements are documented.
15. Maintains required statistics for the Joint Commission and other regulatory agencies.
16. Conducts fingerprinting and iris scanning for Hazardous Radiation Security and access.
17. Oversees the Department’s record management system and compiles statistical reports.
18. Establishes and coordinates Departmental training and recertification. Supervises all field-training officers to ensure security officers are properly trained in accordance to established Departmental standards. Maintains training records for all Public Safety Officers, staff, and employees. Coordinates training programs offered through 3rd party departments and vendors. Reviews all class materials provided by instructors for compliance with departmental policies.
19. Participates in the training officer selection process selecting individuals to assist in the training of new employees as well as in conducting drills, scenarios, and on-going education.
20. Responsible for the development, implementation, and maintenance of the department’s new hire officer training program, training officer academy, supervisor academy, and fundamental skills academy, including curriculum, training manual and other materials. Collaborates with and reviews subject matter and revisions with the Director and Operations Manager.
21. Monitors the performance of training officers for compliance with standards prescribed by the department and 3rd party training certification programs (e.g.: MOAB, CPR/First Aid, OCAT, PATH, etc.).
22. Ensures compliance with departmental policies with regard to annual recertification. Coordinates refresher training to ensure compliance with continuing education requirements.
23. Regularly communicates with the hospital Disaster Coordinator to review drills and incident responses.
24. Coordinates with psychiatric, critical care unit, and emergency department staff regarding any security training issues.
25. Provides budget recommendations to the Director for training programs and materials.
26. Conducts and/or directs the instruction of officers in monthly in-service training sessions including OJT, Administrative Policy, and Departmental Standard Operating Procedure policy review.
27. Conducts regular security awareness and emergency preparedness training with members of the Tufts MC community as assigned by the Director.
Physical Requirements:
1. Frequent standing and walking with the ability to stand and/or walk for eight (8) hours.
2. Climb multiple flights of stairs.
3. Lift fifty (50) pounds alone.
4. Must be able to wear appropriate personal protective equipment such as masks, gloves or eye protection as required.
5. Some exposure to the elements during regular rounds.
6. Ability to work long, irregular, and odd hours required. Position may also require unanticipated overtime and hold overs to maintain minimum staffing levels from time to time.
7. Possibility of injury due to eviction of unauthorized persons, restraint of violent patients, etc.
8. Exposure to various areas containing hazardous material and radioactive substances when performing patrols.
9. Frequent contact with patients, visitors, and employees.
10. Ability to work in confined or open environments.
11. Ability to work independently or in a team environment.
Skills & Abilities:
1. Completes all training requirements and courses established and/or provided by the department.
2. Proficient in communicating, reading, and writing in English.
3. Basic Computer Skills required.
4. Ability to multi-task and meet established deadlines.
5. Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available.
6. Physically able to perform the duties and responsibilities outlined above.
7. Demonstrate emotional maturity, dependability, punctuality, diplomacy, tact, poise, self- confidence, and positivity (devoid of negative remarks).
8. Must be trustworthy, helpful, friendly, courteous, and disciplined.
9. Ability to become licensed as a Special State Police Officer.
10. Excellent communication, organization, facilitation, and oral presentation skills.
11. Knowledge of current safety & security trends in the management of personnel and technology within the healthcare industry.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home &mdash an expansive home care network, and large integrated physician network. Please note that effective October 1, 2021, as a condition of employment at Tufts Medicine, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.
