What are the responsibilities and job description for the Volunteer Services Coordinator - Per Diem position at Tufts Medical Center?
Schedule
This is a per diem position with some flexibility on days. Ideal candidate can consistently work days and evenings 2 weekdays a week, 1 weekend a month, and alternate holidays. This is a year-round position, including during the summer.
Job Overview
This position monitors, screens and welcomes staff, patients and visitors to ensure all who enter are authorized or have legitimate business on the property. Provides a high level of customer service by interacting with staff, patients and visitors in a professional, cordial and helpful manner.
Job Description
Minimum Qualifications:
1. High school diploma or GED.
2. Two (2) years of prior experience in a volunteer office or similar social services environment.
Preferred Qualifications:
1. Some college experience.
2. Four (4) years of prior experience in a volunteer office or similar social services environment.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Greets patients, families and guests as they enter the hospital through the main lobby, serving as a focal point for all inquiries and provide personal attention to guests needs
2. Assists individuals with disabilities and mobility issues by securing appropriate transportation or services
3. Answers the patient information lines, releasing patient information when applicable. Also routes internal and external calls.
4. Circulates throughout the lobby, initiating contact with customers in order to identify and address questions and concerns.
5. Report any suspicious individuals or activity, violations of rules or regulations as required.
6. Makes "search" runs for wheelchairs ensuring the patients or visitors to the hospital are provided with necessary transportation.
7. Trains new volunteers in all aspects of responsibilities
8. Acts as the supervisor in the lobby during their shift, if coordinator of Concierge is unavailable.
9. Continually upgrading all information needed by the concierge employees and volunteers assuring a professional and accurate information system.
Physical Requirements:
1. Normal hospital environment.
2. Physically able to stand or walk for long periods of time and work between the hours of 8am-8pm, includes weekends and holidays (holiday hours are shorter).
3. Ability to carry out instructions furnished in written, oral, or diagrammatic form.
Skills & Abilities:
1. Ability to multi-task and meet established deadlines.
2. Ability to assess potentially dangerous situations quickly and make sound decisions based on the information present and takes appropriate action.
3. Ability to maintain professional composure when dealing with unusual circumstances.
4. Courteous telephone manner.
5. Ability to adapt to changes in the external environment and organization.
6. Ability to write routine correspondence, including email, logs, and reports.
7. Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
8. Ability to read and write at a proficient level.
9. Basic Computer Skills are required.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.
