ECC Veterinary Technician Supervisor

Description

Tufts V.E.T.S. is a multispecialty emergency and critical care VECCS level 1 certified facility in New England. We are an affiliate of the Cummings School of Veterinary Medicine, at Tufts University, providing a unique environment that integrates learning into a busy private practice setting.  We are committed to providing the highest standard of patient care from a wide range of specialty services including emergency and critical care, anesthesia, surgery, internal medicine, oncology, radiology and diagnostic imaging, ophthalmology, dermatology, cardiology, and urgent care.  We are continually seeking to unite highly skilled professionals in veterinary medicine to provide a collaborative environment that strives to promote and strengthen the human-animal bond.   

Tufts V.E.T.S. strives to be a community where diversity and inclusion are a priority. 

SIGN-ON BONUS: $5,000 

REPORTS TO: Clinical Services Manager

POSITION OVERVIEW

The ECC Technician Supervisor is responsible for overseeing the day-to-day operations of the ECC & Urgent Care departments. This position will be a working supervisor; with time both on and off the floor. Working on the floor performing all Technician responsibilities, modeling best practices in client/patient interactions with team members, observing and coaching team members on their clinical skills, knowledge, and patient care, ensuring efficient workflows and high standard of patient care being followed, and building good working interpersonal relationships between ECC and Urgent Care with all other services.  The ECC Technician Supervisor also plays a vital role in building and maintaining a healthy culture throughout the hospital. The ECC Technician Supervisor works with the Chief of ECC and Urgent Care to support the services. This position supports and reports to the Clinical Services Manager.

This position requires someone who is organized, confident, and can maintain professionalism in tense situations, is invested in the success of the ECC and Urgent Care departments as well as the hospital, leads effectively and thoughtfully, is a champion through change, and possesses the ability to solve complex problems. A high level of emotional intelligence is key to succeed in this role. The ECC Technician Supervisor must be committed to controlling their emotions in a high stress environment and navigating interpersonal relationships judiciously and empathetically. One must have the ability to navigate difficult conversations while being aware of body language, tone, and words to ensure an approachable and optimistic interaction. This includes deescalating employee conflict and gossip in a constructive and productive way.

POSITION RESPONSIBILITIES 

Leadership Expectations

• Perform all duties and tasks required of an ER/ICU/Urgent Care Veterinary Technician. See ER/ICU/Urgent Care job description for further details.

• Motivate, inspire, and empower team members.
• Ensure optimal patient care by providing clear expectations and direction for team members.
• Provide coordination of the day for the ECC and Urgent Care services.
• Assure that breaks included in each daily schedule.
• Oversee equipment maintenance and inventory for specialty services.
• Demonstrate advanced technical skills, knowledge, and client service.
• Work with the management team to advance the mission of Tufts VETS.
• Provide technical support and delegation.
• Provide team members with coaching and training that are in line with hospital expectations.
• Monitor and give frequent feedback to team members to ensure they deliver exceptional patient nursing care.
• Conducts performance evaluations with the Clinical Services Managers support.
• Develop departmental policies and procedures.
• Provide conflict resolution both internally and externally.
• Maintains the schedule for the ECC and Urgent Care services that provides appropriate and adequate coverage for services. Including time off requests, callouts, holidays, and transferring of team members to other services as needed.
• Participates in being on-call for staffing concerns along with overseeing the on-call schedule.
• Participate in callout and open shift coverage.
• Work required shift schedule including weekends and holiday coverage as required by the services.
• Partakes in the resolution of problems/issues between team members with tact and professionalism.
• Handle disciplinary action when necessary/appropriate (with management approval).
• Participate in recruitment and retention. Including interviewing applicants for positions within the ECC and Urgent Care services.
• Oversees with onboarding and training of new hires within the ECC and Urgent Care services.
• Facilitates and promotes individual growth and development goals/plans for team members.
• Works with the Learning and Development Coordinator to develop training related to each service. 
• Provide guidance as needed to students and interns.
• Act as an advocate for the ECC and Urgent Care services.
• Meet regularly with the Clinical Services Manager and Chiefs of ECC and Urgent Care.
• Encourage collaboration and build strong inter-departmental relationships.
• Delegate responsibilities including projects to the ECC Lead Technicians.
• Meet regularly with the ECC Lead Technicians and Shift Coordinators.
• Delegate responsibilities to technicians and assistants and work with them to develop specific plans that address the needs of the service.
• Hold regular department meetings.
• Attend and participate in leadership meetings with the management team.
• Oversee payroll for the ECC and Urgent Care services including time clock review, pay adjustments, PTO, and approvals.
• Act as the point of contact for other services questions or concerns.
• Participate in in-hospital training and implementation of guidelines.

Soft Skill Expectations

• Maintain an optimistic attitude and follow TVETS policies including the Employee Code of Conduct. Your conduct and interaction with hospital team members and clients is a top priority and is continually evaluated.

• Adhere to all hospital policies and standards as required by employee manual.
• Serve as a representative of the hospital. Display courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and hospital team members.
• Adhere to your work schedule. Be on the floor ready to work at the start of your shift.
• Demonstrate initiative and teamwork in your duties each day.
• Demonstrate professionalism and discourage gossip/rumors.
• Maintain strict confidentiality.
• Follow all hospital safety protocols.
• Communicate openly, effectively, and regularly with all management, supervisors, and specialists.
• Maintain positive rapport between all hospital team members and clients.

Personal conduct and interpersonal skills are very important.  Interaction with hospital team members and clients is a top priority and is continually evaluated.  

**Position responsibilities may change on a temporary or regular basis according to the needs of the service or business without it being specifically included in the job description. 

SCHEDULE

Schedule: Fulltime commitment required. Includes working weekends and holidays as required by the service. Day/shifts TBD. Schedule subject to change at managements discretion to meet the needs of the ECC and Urgent Care services. This position is considered essential and is therefore required to work as scheduled during inclement weather (i.e., during snowstorms).

Qualifications

QUALIFICATIONS/REQUIREMENTS

EDUCATION AND LICENSURE REQUIREMENTS

• High school diploma or equivalent
• Degree in Veterinary Technology and/or Animal Science preferred
• Certified Veterinary Technician (CVT/LVT/RVT)
• Veterinary Technician Specialist (VTS) in Emergency & Critical Care desirable

EXPERIENCE REQUIREMENTS

• Minimum of 2 years of leadership or supervisory experience
• Minimum of 5 years working in the veterinary field as a Veterinary Technician
• Minimum of 3 years  working in emergency critical care/urgent care or specialty medicine

PERSONAL REQUIREMENTS

• Minimum of 18 years old.
• Genuinely enjoys working with animals and can treat them compassionately even when they are stressed, ill or in pain.
• Must support and foster an environment of diversity, inclusion, collaboration, and empathy.
• Must have excellent interpersonal relationship and communication skills.
• Can multi-task in a fast-paced working environment.
• Can stay calm and efficient under pressure.
• Is detail oriented and reliable.
• Has a high commitment to providing exceptional patient/client care.
• Has excellent communication skills.
• Must be professional, approachable, and maintain an optimistic outlook.
• Physical Effort: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs.).  Walks or stands for extended periods or time; frequently works in a bent position.
• Working conditions:  May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches, and contagious diseases.

CONTINUEING EDUCATION

• Required to maintain credentialing requirements and CE each year.
• Advanced training and credentialing such as becoming a VTS is strongly encouraged.
• Must complete annual supervisor and leadership CE and training as assigned including educational reading.
• Required to attend and submit 10 CE courses every 2 years for VECCS.

Salary : $34 - $45