What are the responsibilities and job description for the Executive Director, Business Relationship Management position at Tulane University?
The Executive Director for Business Relationship Management (BRM) is a leadership role responsible for managing and maintaining strong partnerships between the Information Technology department and University units. This position oversees the Business Relationship Management Office.
Required Knowledge, Skills, and Abilities
- Proven ability to lead cross-functional teams and influence senior leadership.
- Excellent communication, negotiation, and problem-solving skills.
- Passion for strong service commitment and delivery.
- Demonstrated leadership, diplomacy and relationship building skills.
- Excellent interpersonal, verbal and written communication, and presentation skills.
- Proven problem-solving, mediation, and negotiation skills.
- Strong overall technology foundation and understanding of the evolving landscape.
- Excellent organizational and time management skills; demonstrated ability to prioritize and effectively manage multiple projects simultaneously and meet established deadlines.
- Expertise in Microsoft Endpoint Manager (Intune), SCCM, JAMF, Azure AD, Windows Autopilot, and Modern Workplace solutions.
Required Education and/or Experience
- 8 years of experience in leadership, business relationship management, or a related role.
Preferred Qualifications
Master’s Degree in Business, Information Technology, or a related field.
- Experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL).
- Experience in Higher Education.
- Strong understanding of business process improvement and change management.
