Supervising Child Support Specialist

Salary : $59,536.00 - $72,558.00 Annually

Location : Porterville, CA

Job Type : Full-Time

Job Number : 25-046200

Department : Child Support Services

Opening Date : 01 / 11 / 2025

Closing Date : 1 / 27 / 2025 11 : 59 PM Pacific

This recruitment will establish an employment list to fill current and any future vacancies within the Tulare County Child Support Department The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies, please submit an online application for consideration.

Current vacancy is with the Department of Child Support Services (DCSS) located in Porterville.

Typical Duties

Explain child support procedures and regulations to case participants, attorneys, employers and other agencies regarding child support and paternity matters; verify information by in-house investigation, through computerized resources, personal interviews, telephone or form letters and contact with other agencies or institutions; compose correspondence, preliminary reports and case summaries; display professionalism when communicating with callers and / or visitors which may include custodial parents, non-custodial parents, team members, attorneys, employers, other agencies and others acting on behalf of families and children; actively contributes to department's goals and follows team action, strategic and performance plans; maintain confidentiality of all information; use established customer service practices to resolve complaints; provides responsive, effective customer service to representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner; participate and assist in various forms of public outreach; attend conferences, seminars and training as assigned; address inquiries concerning complex casework issues of custodial and non-custodial parents and others with difficult problems referred by team members; actively listen, review and resolve complex complaint calls; exercise appropriate judgment in answering questions and releasing information and / or recommendation; review mathematical computations and review cases for accuracy completed by Child Support Specialists; review problems in intercept and credit reporting cases and initiate appropriate action; review generated legal actions including but not limited to orders of examination, property liens, wage assignments, contempt motions, and for other legal actions taken; review child support calculations and account balances utilizing the computerized system to ensure accuracy of Child Support Specialists; monitor cases to ensure compliance with child support orders; analyze and review child support cases and ensure compliance with current federal and state laws and guidelines; provide training and support to Child Support Specialist I, II's and III's as well as organize and coordinate the work of an assigned team; monitor and track unit performance by documenting in an electronic journal; develop and conduct training on policy, procedures and techniques of child support for groups and individuals using various means of presentation; recommends organizational changes that will expedite work flow; review and approve time off requests, receive phone calls for unexpected time off; study casework processing to measure the efficiency and quality of completed work; analyze potential problematic situations and negotiate or adopt actions to achieve positive resolution; process bank levy withdraws and approve driver's license releases for customers; analyze child support cases and conduct formal reviews to ensure compliance with current federal and state laws and guidelines; assist in various forms of public outreach; address inquiries concerning more complex casework issues of custodial and non-custodial parents and others with difficult problems referred by team members requiring supervisory personnel attention; attend and facilitate meetings as assigned, including consistently scheduling and meeting frequently with assigned team members; plan, organize and direct the work of staff involved in child support functions; review and approve all attendance time off requests, time studies and time sheets; receive phone calls for unexpected time off; provide and promote responsive, effective customer service to representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner; participate in the selection of new employees, counsel employees as needed, takes disciplinary action when appropriate, provide training and employee development, complete work performance evaluations and continually monitor progress of the unit; define program plans and goals and establish procedures to assure effective program administration; supervise, coordinate and direct child support programs including establishment and enforcement operations, customer service and quality assurance in order to meet performance standards and expectations; complete workers compensation documentation and reports; direct the completion of special projects; ensure workplace safety and security of all county equipment and information; prepare and present clear and concise oral or written reports, memos, narratives, presentations and other necessary communication formats; establish and maintain effective cooperative and collaborative working relationships with management, team members, customers and other outside agencies representing diverse cultures and backgrounds; interpret and comply with all county, state and federal laws and regulations and department policies pertaining to child support functions; perform related duties as assigned.

Essential duties may vary from position to position within this classification. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.)

Minimum Qualifications

Education : Equivalent to completion of two (2) years of college level study in business or public administration, or a related field.

Experience : Three (3) years of increasingly responsible experience involving the determination of child support and public assistance reimbursement obligations, preferably including one year of lead supervisory experience.

Knowledge of : Basic math, including percentages and decimals to compute items such as net income and support payments; automated computer systems and working knowledge of work processing software; customer service techniques, including methods for overcoming hostility and challenging situations with persons being interviewed; caseload management methods and techniques; assertive and effective debt collection techniques; interview techniques utilized to obtain factual, personal and sensitive information; techniques of leadership, motivation and group facilitation; principles, practices and procedures for providing customer service; office practices and procedures, including the operation of standard office equipment and associated programs and software; governmental collection techniques and procedures; principles and practices of personnel supervision; project management and research methodology; decision-making techniques to promote an appropriate and ethical resolution to problems; County and departmental policies and procedures; principals of organization, planning, research and analysis.

Skill / Ability to Work and communicate effectively with people of various education and socioeconomic backgrounds by respecting beliefs, interpersonal styles, attitudes and behaviors of both customers and co-workers; act with initiative, maturity, and integrity; multitask, prioritize and organize work according to departmental operating requirements; promote and support an environment of cooperation and respect; proof read for typographical, grammatical and mathematical errors; maintain systematic and accurate records; maintain confidentiality of all information; follow and comply with rules, regulations, policies, procedures, work standards, expectations and guidelines of the department; deal tactfully and professionally with members of the public, department, professionals and representatives of other county departments; provide prompt, efficient and responsive service; work effectively within a team setting and independently; operate computer programs and software applications and systems necessary to carry out the functions of child support related work; completes appropriate and timely follow-up work; identify best practices to improve team efficiency; interpret, apply and explain technical terms, laws, rules, regulations, policies and procedures effectively; listen and understand information and ideas presented by customers; interact effectively with emotional and sometimes hostile members of the public; write clear, concise, grammatically correct reports, letters, notes, narratives and memos; document inquiries and responses according to defined procedures; research and extract factual information from a variety of records and other sources; apply general rules to specific problems to produce answers; respond to a high volume of inquiries from customers by using available resources; develop recommendations from information or data collected, compiled, organized, and reviewed; perform the techniques and procedures employed in governmental collection activities; retain policies and procedures related to the Child Support Services; obtain information needed to recommend appropriate legal remedies; strong analytical and negotiation skills; negotiate and come to agreement on child support payment plans; lead, coach and train team members; interpret new and revised regulations and project possible and / or probable impacts to the department; identify and implement best practices to improve team efficiency; recall details of conversations and regulations; research, collect, organize and evaluate information to formulate appropriate recommendations; set and develop measurable individual goals and expectations.

Additional Information

Conditions of Employment

As this position requires access to Federal Tax Information, employment is conditioned on successful completion of a background investigation and a reinvestigation within every 10 years thereafter. A background investigation includes FBI fingerprinting, a check of local law enforcement agencies where the subject has lived, worked, and / or attended school within the last 5 years, and if applicable, of the appropriate agency for any identified arrests, and Employment Eligibility Verification using E-verify will be required on the first day of employment.

College Cost Reduction Access Act

This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit :

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Bargaining Unit 7

The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.

Benefit Amount : An annual benefit amount is provided and may be applied towards health insurance premiums (medical, dental, vision and life). This benefit is pro-rated and paid on a pay period basis (24 pay periods).

Health Insurance : A choice of PPO and HMO medical plans which include PPO and HMO dental plans and include dental and vision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, and Vision Services Plan (VSP) .

Retirement : The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.

Paid Holiday Leave : 12 set days and 1 personal holiday .

Vacation Accrual :

2 weeks per year (0-3 years of service)

3 weeks per year (3-7 years of service)

4 weeks per year (7-11 years of service)

5 weeks per year (11 years of service)

Limit of 300 hours.

FLSA exempt employees accrue an additional 5 days of vacation per year.

Sick Leave Accrual : 12 days per year with unlimited accumulation, 50 hours of which may be used toward family sick leave.

Group Term Life Insurance and AD&D : $10,000; Provided by Standard Insurance Company .

Disability Insurance : Employees are covered by State Disability Insurance. The premium is paid by the employee.

Deferred Compensation : A voluntary deferred compensation plan is available.

To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at

The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.

Describe your knowledge and experience in each of the following areas : a. Managing a caseload consisting of child support complaints and obligations;b. Interpreting and applying laws and regulations pertaining to child support;c. Effectively using resources in locating persons;d. Effectively using collection techniques and procedures;e. Establishing court orders.

Provide an example of a problem or situation that required you to research and analyze information and formulate recommendations for resolution. Indicate the problem / situation researched, how the information was analyzed, the recommendations made, by whom the information was used, and the results of your recommendations.

Describe your involvement and level of responsibility in the areas listed below. Include in your response the number and level of employees you have led or supervised and the type of work involved.a. Assigning and reviewing work, and evaluating work performance b. Staff development and trainingc. Counseling and discipliningd. Interviewing and hiring

Describe how you have acquired and applied your knowledge of team leadership and group facilitation techniques. Include in your response the methods you have used to measure team effectiveness.

Describe your training and experience in operating personal computers. Indicate the software programs in which you are proficient.

Required Question

Salary : $59,536 - $72,558