What are the responsibilities and job description for the Member Support Associate position at Tulare County Federal Credit Union?
The Member Support Associate plays a vital role in ensuring that our members receive exceptional service and support. As a key member of our team, you will be responsible for delivering personalized service experiences that meet or exceed member expectations.
Main Responsibilities:
- Respond to member inquiries and resolve issues in a timely and professional manner;
- Meet or exceed sales targets through effective cross-selling and upselling strategies;
- Achieve 95% customer satisfaction rating;
- Be knowledgeable about all credit union products and services;
Our Benefits:
- Competitive salary and bonuses;
- Health insurance plans, including medical, dental, and vision coverage;
- Retirement savings plan with employer match;
- Paid time off and holidays;
- Employee assistance program (EAP).
