What are the responsibilities and job description for the BMW Service Dispatcher position at Tulley Automotive Group?
Description
Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality.
Job Summary:
The Service Dispatcher is responsible to ensure work is done in a timely manner and that work is assigned to the proper technicians. Must be organized and a clear communicator. This person will manage the shop flow with the goal of increasing production hours and shop efficiency.
Essential Duties and Responsibilities:
- Dispatch work to service technicians in a way that optimizes productivity of the service department;
- Monitors for productivity issues throughout the day/week and adjusts assignments as necessary;
- Communicates job status with the Advisors, Shop Foreman and Service Manager;
- Monitors status of part arrivals, orders, and back orders;
- Monitors appointment schedule in reference to work flow of shop;
- Performs other related duties consistent with the role and function of the specification as assigned. This does not preclude management from assigning additional, though unrelated, duties.
Requirements
- Excellent verbal and written communication skills;
- Excellent time management skills;
- Excellent organization skills and attention to detail;
- Experience in Automotive Service a plus.
Tulley Advantage:
- Competitive Compensation;
- Paid Time Off: Vacation Time | Personal Time | Holiday Time
- 401(k) plan with dealer contribution;
- Employee Assistance Program (EAP);
- Insurance: Medical, Dental, Vision, Accident
- Disability Coverage: Short Term & Long Term
- Voluntary Life and AD&D Coverage;
- Employer Paid Life Insurance Policy.
Equal Opportunity Statement:
Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.
