Quality Manager

GENERAL SUMMARY

The Manager of Quality is responsible for overseeing and optimizing the various processes within the organization to ensure operational efficiency and deliver high-quality products or services. This role involves developing, implementing, and maintaining effective business processes and reporting while leading quality initiatives to meet or exceed customer expectations and industry standards. This role is essential for ensuring the smooth flow of operations, the consistent delivery of quality products or services, and the continuous improvement of processes within the organization. The Manager of Quality plays a critical role in driving efficiency, customer satisfaction, and overall business success.

PRINCIPAL DUTIES & RESPONSIBILITIES (other duties may also be assigned)

• Process Optimization:
  • Identify areas for process improvement across different departments and functions.
  • Collaborate with cross-functional teams to design, document, and implement streamlined processes.
  • Monitor process performance through data analysis, identify bottlenecks, and suggest corrective actions.
• Quality Management:
  • Maintain, improve, and monitor the effectiveness of TIR’s existing Quality Management System.
  • Maintain documentation in accordance with TIR’s QMS to support ongoing customer audits.
  • Continue training efforts regarding TIR’s QMS for all TIR employees.
  • Develop and implement quality procedures and guidelines to maintain consistent product/service quality.
  • Establish quality metrics and performance indicators to measure process effectiveness.
  • Conduct regular quality audits, both internally and externally, and address any deviations or non-conformities.
• Documentation:
  • Create and maintain comprehensive documentation of processes, standard operating procedures (SOPs), and quality protocols.
  • Ensure that documentation is up-to-date and accessible to relevant teams.
• Training and Education:
  • Provide training to employees on new processes and quality control measures.
  • Raise awareness of the importance of quality and process adherence throughout the organization.
• Data Analysis and Reporting:
  • Collect and analyze data related to process efficiency and quality metrics.
  • Prepare regular reports on process performance, identifying trends and areas for improvement.
• Problem Solving:
  • Investigate and resolve process-related issues, quality concerns, and customer complaints.
  • Implement corrective and preventive actions to prevent recurrence of issues.
• Continuous Improvement:
  • Lead continuous improvement initiatives to drive operational excellence.
  • Stay updated on industry best practices and technological advancements to enhance processes.
• Cross-Functional Collaboration:
  • Collaborate with various teams such as production, operations, marketing, and customer service to align processes and ensure quality at all stages.
• Compliance:
  • Ensure processes and quality measures adhere to relevant industry regulations and standards.
• Team Management:
  • Manage a team of process analysts, quality control specialists, and related personnel, managing both field data and internal procedures.
  • Provide guidance, mentoring, and performance feedback to team members.

KNOWLEDGE, SKILLS & ABILITIES

• Bachelor's degree in Business, Operations Management, Quality Management, or a related field (Master's degree preferred).
• Proven experience in process optimization, quality assurance, quality control, or operations management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting tools.
• Knowledge of quality management systems (e.g., Six Sigma, ISO standards) is a plus.
• Leadership experience with the ability to manage and inspire a team.
• Attention to detail and a commitment to delivering high-quality results.

WORKING CONDITIONS

Internal - Work is normally performed in a climate-controlled office environment.
External – Will be required to perform work in other locations for customer meetings and events as needed.

PHYSICAL DEMANDS

Internal - Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. Work normally requires finger dexterity and eye-hand coordination to operate a computer keyboard at moderate skill level. Work may include occasional long hours or travel and with days/evenings away from the home base during jobsite and field visits. Work may require overtime to ensure project and reporting deadlines are met.
External – Work may involve travel to customer locations for meetings and some events may be outdoors. Work may include occasional long hours or travel and with days/evenings away from the home base during meetings and events. Work may require overtime to ensure project and reporting deadlines are met.

WORKING RELATIONSHIPS/CONTACTS

Internal - Contact with internal departments, payroll, invoicing, IT and field personnel.
External -Daily contact with Clients.