Part-Time IT Helpdesk Technician

• To be considered candidates must submit an application here, please copy and paste the URL into your browser:

https://www.applitrack.com/tulsatech/onlineapp/default.aspx?internaltransferform.Url=

Status: Part-Time / Non-Exempt

Shift: Days; Monday - Thursday, 7:00 am - 11:45 am; not to exceed 19 hours per week.

Position Description:

Ensure availability and reliability of operating systems, applications and hardware for the students and staff of Tulsa Tech by diagnosing computer software, hardware, network and physical networks; repairing or replacing components as is appropriate.

Essential Functions:

• Provide support of the operating system, productivity suite, and various applications; research software problems and install new components as required.
• Research, troubleshoot and resolve onsite or remotely, hardware and software problems involving monitors, CPUs, input devices; including installation of new computers.
• Provide Level One network support by installing, maintaining, and troubleshooting network printers; deploying network applications to desktop computers, and troubleshooting the use of other network resources, such as internet and network issues on client computers.
• Provide Level One telephony support by troubleshooting IP based phones, basic user inquiries and customer concerns.
• Provide Audio/Video (A/V) support by installing, maintaining, and troubleshooting all aspects of A/V components and equipment.
• Answer the user’s helpdesk phone, voicemail and e-mail; investigating issues and problems, providing resolution and assistance for users; constantly striving to improve customer service
• Oversee installation projects for computers and printers; including the yearly replacement cycle of computers.
• Research new technology applications and recommend improvements for issues that affect the District’s network and systems.
• Provide onsite resolution for minor repair problems with printers, printer components, cables, and printer software.
• Provide basic end-user training for various productivity suite and District standard applications.
• Perform application delivery via the District’s networked software deployment system (SMS).
• Manage projects assigned; both internal to department and external involving TTC infrastructure; provide project updates, and reports to stakeholders.
• Perform all other duties as may be assigned by management from time to time.

Job Requirements:

• This position requires a minimum of two years related experience with substantial knowledge of information technology, networks, and operating systems
• State issued driver's license.
• Bilingual is a plus

Education:
High School diploma and equivalent work experience

Salary Schedule:
Standard rate schedule for non-regular (temporary, adjunct, substitute) and regular part-time employees

Hiring Range:
$18 per hour

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: No more than 19 per week

Schedule:

• Day shift

Work Location: In person

Salary : $18