Vice President, Retail

About Us

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description

Team Leadership:

• S/He will be an engaging leader who develops the leadership abilities of retail leaders through a combination of goal setting, delegation, training, coaching, and mentoring.
• The SVP will oversee and provide strategic leadership to a team of retail managers, directors, and other team members.
• S/He will provide thought leadership that creates a seamless brand experience across retail, leveraging shared functions between the channels and creating a high-performing, collaborative, and customer-focused culture within the organization.
• Inspire team to meet business objectives and goals including sales volume, merchandise planning, profitability, customer service/client engagement and brand image.
• Create strong leaders via coaching, training and development and recruitment, create retention and career path strategies for the team.
• Demonstrate passion for product and people, develop talent and have actionable succession plans.
• The SVP will model great communication, relationship building and leadership skills and will ensure team is engaged, connecting with the customer and delivering results.
• Coordinate with all business partners and allocate resources to drive business and meet goals.
• Evolve productivity through best practices and continuous learning.
• Partner with HR to conduct semi-annual manpower meetings.
  
  

Driving Performance

• Develop and implement a comprehensive retail strategy to drive sales, profitability, and growth. This includes identifying market trends, consumer preferences, and competitive dynamics.
• Ensure team has tools and can make decisions to drive their business.
• Work collaboratively with cross-functional partners to drive consistent brand development and distribution strategy.
• Ensure creative and effective execution of corporate merchandising and marketing strategy.
• Continue to evolve the effectiveness of visual merchandising and marketing strategy.
• Manage the retail budgets and ensure financial goals are met. This may include setting sales targets, monitoring expenses, and optimizing cost-efficiency.
• Support financial planning of capex and expense budgets related to real estate activities.
• Ensure the smooth operation of retail stores, including inventory management, visual merchandising, staffing, and customer service. Implement best practices to enhance the customer experience.
• Work with product planning and merchandising teams to ensure product assortment and inventory that meets the needs of target customers and sales goals.
• Prioritize an excellent customer experience by implementing policies and strategies that enhance customer satisfaction and loyalty.
• Collaborate with e-commerce and IT teams to ensure online and offline retail channels offer a seamless shopping experience.
• Identify opportunities for retail expansion, whether through new store openings or remodels.
• Lead training team to ensure brand messaging, vision and best in class customer experience are incorporated into employee training initiatives.
  
  

Operations

• Drive operational excellence through leadership and thoughtful decision making.
• Lead team to develop and implement long-range operational strategies.
• Stay informed about market trends, consumer behavior, and competition. Use data and insights to make informed decisions and adjust strategies as needed.
• Ensure that all operations comply with relevant laws and regulations, such as labor laws, safety standards, and licensing requirements.
• Develop and track key performance indicators (KPIs) to measure the success of business. Regularly report to the executive team and board of directors on progress and results.
  
  

Note: Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Strategic Vision: Strong strategic thinker with the ability to develop and execute a long-term retail strategy. Maintains a cross functional approach to running the business.
• Leadership Skills: Excellent leadership and team management skills, with the ability to inspire and motivate teams. Thrives in a collaborative, hands on environment.
• Integrity: Demonstrates a high degree of integrity and trust.
• Financial Acumen: Strong financial management skills, including budgeting, forecasting, and cost control. Strong analytical skills in retail, real estate, finance and feasibility proformas preferred.
• Market Knowledge: In-depth knowledge of the retail industry, market trends, and consumer behavior.
• Communication Skills: Effective communication skills, both written and verbal, ability to convey the commercial strategy and results to the executive team and various stakeholders.
• Analytical Skills: The ability to analyze data and use insights to make informed decisions.
• Adaptability: The retail industry is constantly evolving, must be adaptable and open to change. Focused on innovative solutions and not afraid to pivot approach to address challenges and opportunities.
• Experience: 10 years in senior management and strategic leadership roles with experience in retail.
• Education: A bachelor's degree in business, retail management, marketing, or a related field is required. An MBA or relevant advanced degree is preferred.
• Ability to travel: US and Canada travel required.
  
  

About The Team

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What We Value

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.
  
  

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.