What are the responsibilities and job description for the Social Media Community Specialist position at Tundra Technical Solutions?
This fully remote position requires candidates to be based in Pennsylvania, New Jersey, Maryland, Virginia, Delaware, or Florida.
Role Overview
We are seeking a Social Media Community Specialist to support a leading retail/food brand’s social media engagement. In this role, you will be responsible for monitoring and engaging with the brand’s online community, fostering positive interactions, and ensuring brand consistency during evening hours (4PM - 10:00 PM EST) .
Role and Responsibilities
- Monitor, engage, and respond to the brand’s social media community in alignment with its voice and tone.
- Participate in community management, sharing best practices, and monitoring social channels.
- Write and post creative responses to social media comments that encourage engagement.
- Moderate and flag comments that may present reputational risks or indicate potential crises.
- Identify and engage with brand advocates, creators, and influencers when relevant.
- Implement, track, and report key performance indicators (KPIs) to measure performance against strategic goals.
- Schedule posts from the social media content calendar using a social media management tool, ensuring quality and adherence to brand guidelines.
- Educate clients and internal teams on social media marketing best practices.
- Contribute to thought leadership in social media and social strategy.
- Assist in shaping the client’s vision for how their social media presence should evolve.
Key Qualifications & Skills
- 2 years of experience in social media community management, particularly in a customer-facing capacity.
- Strong written and verbal communication skills with excellent grammar and attention to detail.
- Confidence in implementing and optimizing community strategy for brands.
- Familiarity with social media management tools and platforms.
- Ability to work independently and manage time effectively.
- Experience with retail, food, or similar consumer-facing brands is a plus.
- Passion for social media trends and best practices.
- Experience building reports with social media metrics.
- Agency experience preferred.
- Global marketing experience is a plus.
Salary : $28 - $35
