What are the responsibilities and job description for the Support Engineer position at Tuppl?
Year Of Experience: 10 Years. least 7 years in Commerce domain
ü Should have good End to End knowledge of various Commerce subsystems which include at least Storefront, Core Commerce back end, Post Purchase processing, OMS, Store / Warehouse Management processes, Supply Chain and Logistic processes.
ü Extensive backend development knowledge with core Java/J2EE and Microservice based event driven architecture.
ü should be cognizant of key integrations undertaken in eCommerce and associated downstream subsystems which should include but not limited to different Search frameworks, Payment gateways, Product Lifecycle Management Systems, Loyalty platforms, Recommendation engines, Promotion frameworks etc.
ü Experience in Service Oriented Architecture - Developing/securely exposing/consuming Web Services – RESTful and integrating headless applications.
ü Good understanding of Data Structures and Entity models
ü Should be able to understand system end-end, maintain application and troubleshoot issues.
ü Should have basic understanding of building, deploying and maintaining server based as well as serverless applications on cloud, preferably AWS.
ü Expertise in integrating synchronously and asynchronously with third party web services.
ü Good to have knowledge on DevOps concepts like Continuous Integration (CI), Continuous delivery (CD), Infrastructure as Code (IaaS) and Cloud deployment.
ü Should have concrete knowledge of AWS Lambda functions, API Gateway, AWS CloudWatch, SQS, SNS, Event bridge, Kinesis, Secret Manager, S3 storage, server architectural models etc.
ü Knowledge on any major eCommerce / OMS platforms will have added advantage.
ü Must have a working knowledge of Production Application Support.
ü Working experience in interacting with offshore team (IND) who provide 24x7 coverage, help & guide during India night coverage.
ü Should know how to gather & communicate SRE requirement from Tech and non-tech aspect from customer.
ü Working experience on how to gather requirements on health of applications, services to monitor, setting service levels.
ü Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic). This engagement is a customer using NewRelic, PagerDuty hence it is good to have this expertise.
ü Must have knowledge SRE principles such as Logs, metrics, availability metrics, uptime, ticket tracking, e-com services, ITIL framework specifically on Alerts, Incident, change management, CAB, Risk and mitigation plan, SLA, SLI
ü Should be able to contribute P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
ü Knowledge working with postman.
ü Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
Must know how to work with the Dev team, cross functional teams across time zones.
