What are the responsibilities and job description for the Senior Information Technology Support position at Turabit LLC?
About Turabit:
We have built best in class AI Assistants for IT and Customer Support teams to take Instant action and automate workflows across multiple enterprise applications.
- Our flagship Product Tuva IT is an AI Assistant that helps Support Teams to automate L1 & L2 IT Helpdesk and IT Service Management without Human Intervention in order to make Self-service easy for Customers & Employees to get what they need instantly.
Role Overview:
As a Senior Information Technology Support, you'll be the first point of contact for users experiencing technical issues. You'll troubleshoot and resolve IT-related problems, ensuring minimal disruption to operations. This role requires both excellent technical skills and a customer-first approach to ensure user satisfaction.
Key Responsibilities:
- Provide timely and accurate technical support for users via phone, email, or chat.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Log all service requests and resolutions in our ticketing system.
- Escalate complex issues to the appropriate team when necessary.
- Follow up with users to ensure issues have been fully resolved.
- Install, configure, and maintain operating systems, applications, and hardware.
- Assist with onboarding/offboarding tasks, including account setup and hardware deployment.
- Stay up to date on the latest IT technologies and best practices.
What We’re Looking For: (Here's what makes you an ideal candidate for this position)
- Technical Skills: Proficient with Windows, macOS, and basic network troubleshooting (e.g., VPN, Wi-Fi issues). Familiarity with Active Directory and Office 365 is a plus.
- Problem Solving: Strong analytical skills and attention to detail in troubleshooting and resolving issues.
- Communication: Clear and professional in both written and verbal communication. Ability to explain technical concepts to non-technical users.
- Customer Focus: A positive attitude with a strong commitment to customer service.
- Certifications (Bonus): CompTIA A , Microsoft Certified Professional (MCP), or other relevant IT certifications.
Perks:
Competitive salary and benefits package.
Flexible work environment (remote options available).
Opportunities for growth and professional development.
Access to cutting-edge tools and technologies.
