What are the responsibilities and job description for the Customer Success Specialist position at Turf Tank?
Who is Turf Tank?
Turf Tank has revolutionized the line-marking industry with the world’s first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, the Turf Tank robot helps sports facilities worldwide save time and money painting their fields.
If you embody the Turf Tank values of unified teamwork, understanding relationships matter, adding to a fun atmosphere, going the extra mile, providing agile solutions, making no excuses, embracing transparency, and understanding that knowledge wins, this is the place for you.
Why join Turf Tank?
Global Impact
Join a team that is a pioneer in the sports industry with a large global footprint.
Growth Opportunities
Our career opportunities are continually evolving to keep up with business growth.
Amazing Culture
Entrepreneurial, collaborative, fun, fast-paced, and competitive!
The Role
The Customer Success Specialist is a part of Turf Tank's Account Management team and will report to the Account Management Manager. The Customer Success Specialist's main function is to own the post-sale relationship with your assigned portfolio. This role will be a trusted partner and advisor for our customers, guiding them through onboarding, ensuring adoption, and driving long-term satisfaction, retention, and growth.
The Customer Success Specialist will act as the voice of the customer within Turf Tank, bridging the gap and working cross-functionally to continuously enhance our customer’s product and service experience. From onboarding to renewal and expansion, you’ll ensure customers achieve their desired outcomes while driving engagement and advocacy for your customers.
What You’ll Do
Onboarding and Adoption
Guide new customers through onboarding, ensuring they quickly achieve and have a successful kickoff experience with Turf Tank.
Customer Relationship Management
Develop strong relationships with clients, acting as a strategic advisor to support their business goals.
Retention & Growth
Monitor customer health data, proactively address risks, and identify expansion opportunities to drive renewals and upsells.
Customer Advocacy
Represent customer needs internally, working with teams across Turf Tank to enhance the overall customer experience.
Issue Resolution
Address challenges with professionalism and patience, ensuring quick and effective problem-solving.
The Customer Success Specialist must be able to….
- build exceptionally strong relationships, both internally and externally
- use strong communication to deliver effective messaging
- be a forward-thinker, taking proactive steps to spot and correct issues before they arise
- keep up in a fast-paced, high-growth environment, and be okay with change
- work independently and within a team
- drive adoption for Turf Tank’s robot support and customer learning services
The Customer Success Specialist must have….
- a data-driven mindset
- excellent time management and organization skills
- experience working with a high level of autonomy while staying on task and productive
- 2-5 years of experience in a customer-facing role in a tech or SaaS environment.
- a Bachelor’s degree in a field related to business or finance (equivalent work experience will be considered)
Requirements
- overnight travel is required up to 10% of the time
- day travel is required up to 5% of the time
- work in our La Vista, NE office 5 days per week
- general work hours are 8am - 5pm
- physical requirements required of standard office environments
