Field Operations Specialist

Who is Turf Tank?

Turf Tank has revolutionized the line-marking industry with the world’s first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, the Turf Tank robot helps sports facilities worldwide save time and money painting their fields.

If you embody the Turf Tank values of unified teamwork, understanding relationships matter, adding to a fun atmosphere, going the extra mile, providing agile solutions, making no excuses, embracing transparency, and understanding that knowledge wins, this is the place for you.

Why join Turf Tank?

Global Impact

Join a team that is a pioneer in the sports industry with a large global footprint.

Growth Opportunities

Our career opportunities are continually evolving to keep up with business growth.

Amazing Culture

Entrepreneurial, collaborative, fun, fast-paced, and competitive!

Field Operations Specialist

Job Description

The Role

The Field Operations Specialist is part of Turf Tank's Operations department and will report to Field Operations Management. This position’s territory is North Carolina, but it will also support customers in the surrounding states.



The Field Operations Specialist will be the front line of our field operations. It will be responsible for delivering an exceptional customer experience through on-site robot setup, user training, territory management, and ongoing support. You’ll work directly with customers to ensure successful deployments of our robotic systems and provide continuous support to maximize their value and performance.

What You’ll Do

Robot Setup and Customer Training

• provide robot users with robust, on-site training during new robot setup
• ensure hardware and software configurations meet operational standards
• troubleshoot and resolve any technical issues setup
• deliver hands-on training sessions for customers and their teams on system usage, safety protocols, and best practices
• provide clear documentation, resources, and follow-up support to ensure user confidence and autonomy
  
  

Territory Management

• serve as the primary field point of contact within your assigned region
• build strong relationships with customers to drive satisfaction, retention, and long-term success
• monitor system performance and proactively address potential issues within your territory
  
  

Customer Support

• provide timely, high-quality support, both remote and on-site, to address customer inquiries and technical problems
• act as the liaison between customers and internal technical support teams to drive positive customer feedback
  
  

The Field Operations Specialist must be able to….

• communicate technical and complex information, both verbally and written
• work independently and within a team, managing your own time
• stay on-task and motivated
• worth with various technologies and devices
  
  

The Field Operations Specialist must have….

• success in a customer support or technical support role
• a customer-centric mindset
• an infinity for technology, problem-solving, and troubleshooting
• prior experience with, or a passion for, the sports industry and sporting technology
  
  

Requirements

• overnight travel is required up to 80% of the time
• day travel is required up to 95% of the time
• work remotely
• possess and maintain a valid driver’s license with a clean driving record
• must pass an MVR and drug screen before the start date
• maintain eligibility for Turf Tank's fleet insurance
  
  

Physical Requirements

• lift 50 lbs
• perform work while standing, stooping, or squatting
• work above-the-shoulder and below-knee heights
• sit for 8 hours or more
• stand for 8 hours or more