What are the responsibilities and job description for the Account Executive (Hotel) position at TURF VALLEY RESORT AND CONF CNTR?
About Turf Valley Resort: Turf Valley Resort, located in Central Maryland near Baltimore and Washington, DC, offers a relaxing, scenic retreat with renovated golf courses and a family-oriented work environment. We emphasize teamwork, career growth, and long-term employee satisfaction, with many team members enjoying extended careers with us.
Position Overview: The Account Executive is responsible for soliciting, selling, and contracting guest rooms, meeting spaces, and food and beverage services. Success in this role requires adaptability to market trends and a proactive approach to meeting and exceeding sales goals.
Key Responsibilities:
Sales & Business Development:
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Solicit new and existing accounts to achieve and exceed revenue goals.
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Maintain knowledge of competitors, industry trends, and market changes.
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Develop and execute strategic action plans to attract and retain business.
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Analyze business opportunities and manage lead responses effectively.
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Maintain a consistent follow-up cadence with accounts.
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Engage in weekly/monthly prospecting through various channels, including:
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Outside sales calls
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Cold calls
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Social media (LinkedIn, Facebook)
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Email outreach
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Site tours
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Networking events
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Trade shows
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Client & Contract Management:
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Professionally represent Turf Valley Resort as an ambassador.
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Ensure all sales proposals, contracts, and client communications are accurate and within company guidelines.
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Maintain compliance with accounting SOPs, including accurate billing and PCI compliance.
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Obtain and manage rooming lists as necessary.
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Provide outstanding customer service, addressing client issues promptly and effectively.
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Collaborate with interdepartmental teams to ensure seamless execution of events and guest stays.
Team & Communication Responsibilities:
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Maintain strong communication with internal departments.
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Seek guidance from the Director when needed.
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Participate in and contribute to team meetings.
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Uphold professionalism and mutual respect within the Turf Valley Resort team.
Physical Demands:
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Sitting for extended periods.
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Standing, lifting, and bending as needed.
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Occasionally lift materials up to 30 lbs.
Qualifications:
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Preferred: BA/BS degree or two-year degree in hospitality or business.
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1-3 years of sales experience required.
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Experience as a Convention Services Manager (minimum 3 years) is acceptable.
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Strong proficiency in computer and sales management systems.
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Excellent verbal and written communication skills.
Why Join Turf Valley Resort? As a family-owned business, we prioritize employee satisfaction and professional growth. Join our team and be part of a supportive, customer-focused environment dedicated to excellence in hospitality.
