What are the responsibilities and job description for the Technical Support Lead position at Turing AI?
Turing AI is seeking a detail-oriented and motivated Technical Support Lead to join our team. In this full-time role, you will oversee and support our technical support team to ensure efficient problem resolution, maintain high customer satisfaction, and enhance our product support processes. This is an excellent opportunity for someone with strong technical expertise, leadership capabilities, and a passion for customer success. If you have exceptional problem-solving skills, a customer-centric mindset, and the ability to lead a team in a dynamic environment, we'd love to hear from you!
Role and Responsibilities
- As a Technical Support Lead , you will be the driving force behind our technical support team's success. Your role combines the expertise of a technical support engineer with leadership responsibilities. Here's what you'll be doing :
Technical Support :
Team Leadership :
Qualifications and Requirements
A Bachelor's degree in a technology-related field is required, with a Master's degree preferred.
Proficient in operating and troubleshooting PCs and networking equipment.General knowledge of Linux.
Minimum of 5 years of experience in physical security and video surveillance systemsFamiliarity with VSaaS (Video Surveillance as a Service) is a significant advantage.Small team management experience is a strong advantage.
Fluent in spoken and written English.
This position can be remote.You will be required to work based on the Eastern Time Zone. >
