What are the responsibilities and job description for the Service Advisor (Dealership) position at Turlock Chrysler Dodge Jeep Ram?
Overview
Turlock Chrysler Dodge Jeep Ram is a fast-paced dealership in the valley of California! We are looking for a candidate who is a hardworking and energetic professional that has a positive attitude.
Duties
- Maintain an Excellent CSI (Customer Satisfaction Index)
- Assist customers with any service needs they have for their vehicle.
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
- Ensures that required documentation is complete and is in compliance with regulations and standards.
- Complies with and enforces all safety policies and procedures.
- Attends all meetings, trainings, and educational classes as required.
- Problem solving, reporting research results, attention to detail.
- Continually learn about product updates, features, accessories to better assist customer needs.
- Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
- Follow all company policies and procedures.
- Product knowledge and safety.
- Patience and high energy personality, computer literate management.
- Performs other duties as assigned.
Experience
- 1-3 years' Auto Dealership experience.
- Broad scope of automotive knowledge.
- ADP/CDK, automate computer programs experience a PLUS!
- Pleasant/friendly demeanor and an outgoing personality.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Unrestricted California driver's license and clean driving record.
- Able to drive both automatic and standard-transmission vehicles.
- Computer and internet skills.
- Willingness to learn.
- A desire to work in a commission, performance-based environment.
- Ability to multi-task and follow tasks as assigned.
- Self-Starter and Self-Motivator.
- Ability to work well in a process driven environment.
- Bilingual a PLUS!
Send us your resume or apply on our company site to interview with Turlock Chrysler Dodge Jeep Ram! OR refer a qualified friend!
Job Type: Full-time
Pay: $4,000.00 - $8,000.00 per month
Benefits:
- Dental insurance
- Employee discount
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $4,000 - $8,000
