Member Service Representative

Job Title: Member Service Representative

Location: Washington, DC

Reports To: Branch Manager / Customer Service Supervisor

Job Overview:

As a Member Service Representative at our client, you'll provide top-notch service to our members, assisting with account inquiries, transactions, and promoting our products and services. You'll ensure a positive member experience while maintaining accuracy and compliance.

Key Responsibilities:

• Customer Service: Greet members, address inquiries, and provide information about products and services.
• Transactions: Process deposits, withdrawals, transfers, and loan payments. Ensure accurate cash handling.
• Problem Resolution: Resolve member concerns efficiently and escalate complex issues as needed.
• Sales Support: Promote credit union products like checking/savings accounts, loans, and digital banking services.
• Compliance: Maintain confidentiality and follow security protocols to protect member information.
• Administrative: Assist with account maintenance, file management, and routine clerical tasks.

Qualifications:

• Education & Experience: High school diploma required; previous customer service or banking experience preferred.
• Skills: Strong communication, attention to detail, problem-solving, and tech-savvy. Ability to handle transactions accurately and multitask in a fast-paced environment.

Benefits:

• Competitive salary and incentive programs.
• Health, dental, and vision insurance.
• 401(k) with employer matching.
• Paid time off and professional development opportunities.