Demo

Member Service Representative

Turn2Partners
Washington, DC Full Time
POSTED ON 12/30/2024 CLOSED ON 1/9/2025

What are the responsibilities and job description for the Member Service Representative position at Turn2Partners?

Job Title: Member Service Representative

Location: Washington, DC

Reports To: Branch Manager / Customer Service Supervisor

Job Overview:

As a Member Service Representative at our client, you'll provide top-notch service to our members, assisting with account inquiries, transactions, and promoting our products and services. You'll ensure a positive member experience while maintaining accuracy and compliance.

Key Responsibilities:

  • Customer Service: Greet members, address inquiries, and provide information about products and services.
  • Transactions: Process deposits, withdrawals, transfers, and loan payments. Ensure accurate cash handling.
  • Problem Resolution: Resolve member concerns efficiently and escalate complex issues as needed.
  • Sales Support: Promote credit union products like checking/savings accounts, loans, and digital banking services.
  • Compliance: Maintain confidentiality and follow security protocols to protect member information.
  • Administrative: Assist with account maintenance, file management, and routine clerical tasks.

Qualifications:

  • Education & Experience: High school diploma required; previous customer service or banking experience preferred.
  • Skills: Strong communication, attention to detail, problem-solving, and tech-savvy. Ability to handle transactions accurately and multitask in a fast-paced environment.

Benefits:

  • Competitive salary and incentive programs.
  • Health, dental, and vision insurance.
  • 401(k) with employer matching.
  • Paid time off and professional development opportunities.

Salary : $18 - $20

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