What are the responsibilities and job description for the Service Desk position at TURNAGE BEAUTY INSTITUTE, LLC?
Job Description
Job Description
About Company :
MISSION STATEMENT Our school’s mission is to provide a quality educational system to prepare students to pass the state board examination and gain entry level employment within their chosen field of study. We are passionately committed to providing a solid educational foundation to empower our team in the pursuit of excellence and we strongly believe that when people come first, success will follow.
Our purpose : To develop technically strong professionals who have been given the skill set to be successful in the industry. "
About the Role :
The Service Desk position plays a crucial role in ensuring that all educational services operate smoothly and efficiently. This role is responsible for providing first-line support to students, faculty, and staff, addressing their technical issues and inquiries in a timely manner. The major end result of this position is to enhance the overall user experience by resolving problems and providing guidance on the use of educational technologies. Additionally, the Service Desk team will contribute to the continuous improvement of service delivery by documenting issues and identifying trends. Ultimately, this role supports the educational mission by ensuring that technology enhances learning and administrative processes.
Minimum Qualifications :
- High school diploma or equivalent.
- Experience in a customer service or technical support role.
- Basic understanding of computer hardware, software, and networking concepts.
Preferred Qualifications :
Responsibilities :
Skills :
The required skills for this role include strong communication and problem-solving abilities, which are essential for effectively assisting users with their technical issues. Technical proficiency in computer systems and software is necessary to diagnose and resolve problems efficiently. Preferred skills, such as familiarity with educational technologies, enhance the ability to provide tailored support to users in an academic setting. Attention to detail is crucial for accurately documenting issues and tracking resolutions in the ticketing system. Overall, a combination of technical knowledge and customer service skills will enable the Service Desk team to deliver exceptional support and contribute to a positive educational experience.
