What are the responsibilities and job description for the Snr Manager of Spa, Fitness & Beach Club position at Turnberry Ocean Colony Master Association Inc?
Position Summary
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Responsibilities
• Selects vendors for Spa, Fitness center & Beach club retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control, including uniforms.
• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
• Maintains cleanliness of Spa & Fitness Center and related areas and equipment.
• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Ensures spa services are included in all property-related marketing and advertising.
• Identifies and recommending new products and product enhancements to remain competitive in the market.
• Monitors and manages the payroll.
• Manages Spa controllable expenses such Resident amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
• Ensuring and Delivering Exceptional Customer Service at the Beach Club
• Displays leadership in Resident hospitality, exemplifying excellent customer service, and creating a positive atmosphere for Residents.
Education and Experience
- A blend of leadership, business acumen, and a passion for wellness and relaxation.
- A minimum of 3-5 years of experience in spa management.
- Strong leadership and management skills to motivate and develop staff.
- Excellent communication, customer service, and interpersonal skills.
- Proficiency in spa management software for scheduling, billing, and inventory management.
- Deep knowledge of spa treatments and wellness practices to provide expert guidance.
Salary : $110,000 - $120,000
