General Manager for Luxury Residential Property in Sunny Isles

Job Title: General Manager for Luxury Residential Property in Sunny Isles - Turnberry Ocean Colony

Reporting To: Board of Directors

Salary: $180,000-$220,000 plus performance bonus

Benefits:

• 401(k) matching
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off

Position Summary:

We are seeking a highly skilled and experienced General Manager to oversee the operations of a luxury residential resort with a private membership club and residential component.

As the General Manager, you will be responsible for ensuring the smooth and efficient functioning of all aspects of the property, including member satisfaction, staff management, financial performance, and overall maintenance and upkeep. You will be responsible for the successful member service delivery for the property and will be an active part of the local community. You will provide leadership and management for all personnel, assuring cohesion between all of the different departments within the organization. The General Manager will lead the operations team to assure a five-star service is always provided to members and private club members, aligned with the organization’s internal standards.

As the General Manager, attention to detail and style are very important. You will be responsible for ongoing service as well as outlet and production innovation. Creating strategies to continuously enhance the member experience and operational procedures within the property. Assuring that a top-quality of service is always executed, and that service and branding are positioned accurately within the market. Working closely with our Board of Directors and Special Projects Committee, spearheading the vision of the property.

Our Ideal Candidate will have:

• Luxury Residential General Management experience with 300-plus units
• A sense of business development and have a strong revenue and finance management background
• A dynamic operational leadership style with a passion for hospitality
• An entrepreneurial, innovative, and creative mindset
• The ability to manage and bring all departments together to work as one in order to execute the operational objectives of the business
• Experience managing special projects and overseeing renovations while operating the asset
• An extensive experience managing a multi-outlet property with beach operations, pool operations, multiple F&B outlets, spa, wellness programming, security, and recreation
• The ability to foster positive relationships with residents, ensuring that their needs are met and concerns are addressed promptly and effectively
• Experience implementing programs and initiatives to enhance member satisfaction and retention
• Comfort acting as the primary point of contact for member inquiries and concerns
• Experience developing Human Resources recruitment strategies and employee engagement strategies to ensure all departments are fully staffed and well trained.
• Experience setting performance expectations and providing ongoing coaching and feedback to ensure high-quality service delivery
• Confidence in overseeing Finance and working with them to develop and manage the property's annual budget, ensuring adherence to financial goals and targets
• The ability to monitor expenses and revenue streams, identifying opportunities for cost savings and revenue enhancement.
• Comfort in reviewing prepared financial reports and forecasts
• The ability to place Key Performance Indicators on all management and hold them accountable
• The knowledge to oversee the Engineering Team and ensure all maintenance and repair activities are up to date and up to code to ensure the property is well-maintained and in optimal condition.
• The communication standards needed to coordinate with vendors and contractors for necessary repairs and renovations.
• The knowledge to conduct regular property inspections, identify maintenance needs, and address any safety or compliance issues
• Strong knowledge of physical plan management
• Knowledge to ensure compliance with all applicable health, safety, and building codes and regulations
• The ability to respond promptly to emergency situations and coordinate emergency preparedness drills and training
• Experience in developing and implementing community engagement initiatives and events in order to foster a sense of community among residents.
• Comfort to serve as a representative of the property within the local community and participate in relevant industry associations and events

Qualifications:

• Bachelor’s degree in business administration, Hospitality Management (preferred)
• Proven experience in a luxury residential management
• Strong leadership and managerial skills, with the ability to motivate and develop a high-performing team
• Excellent communication and interpersonal skills, with a customer-centric approach
• Solid understanding of financial management principles and experience in budgeting and financial reporting
• Knowledge of relevant laws, regulations, and best practices in asset management and real estate management
• Flexibility to work evenings, weekends, and holidays as needed

If you are a dynamic leader with a passion for delivering exceptional service in a luxury residential setting and private membership clubs, we encourage you to apply for this exciting opportunity.

• Join our team and be part of creating an unparalleled living experience for our residents.