Intake Coordinator

Job Title: Intake Coordinator

Job Type: Full-Time

Salary: Competitive, based on experience

Are you an experienced personal injury intake professional looking to take the next step in your career? Do you thrive in a fast-paced environment and enjoy leading a team? If so, we want to hear from you!

About Us:

At Turnbull, Moak, & Pendergrass, we are dedicated to fighting for our clients and providing exceptional representation. Our firm is growing, and we are looking for an Intake Coordinator to lead our intake team and ensure a smooth, efficient process for new clients.

Job Description:

· Respond promptly to potential client inquiries via phone, email, online forms, and other communication channels.

· Conduct thorough intake interviews to gather information, assess the merits of the case, and determine if it meets the firm’s criteria for further review.

· Supervise and support a team of Intake Specialists, ensuring they meet performance goals and maintain high-quality client interactions.

· Provide ongoing training, coaching, and mentorship to enhance team performance.

· Oversee the intake process to ensure all potential cases are screened accurately based on firm criteria.

· Review completed intakes to determine case viability and escalate high-value cases to attorneys for further review.

· Maintain a deep understanding of personal injury law and case types to assess new leads effectively.

· Ensure intake staff ask the right questions to gather comprehensive case details while maintaining a compassionate approach.

· Implement and maintain intake best practices to streamline workflows and improve efficiency.

· Regularly review and update intake scripts, questionnaires, and guidelines.

· Ensure proper documentation and data entry into the firm’s case management system.

· Work closely with attorneys and supporting staff to ensure smooth case handoff and transition from intake to legal department.

· Participate in strategy meetings to enhance lead generation efforts and improve overall intake operations.

· Perform other administrative tasks and special projects as assigned.

Why Join Us?

At Turnbull, Moak, & Pendergrass, we take care of our employees as well as our clients! Our firm offers a highly competitive benefits package, including:

· Competitive Salary – based on experience, with opportunities for growth.

· Fully Paid Health, Dental, and Vision Insurance – The firm covers 100% of the cost for individual coverage, ensuring you have access to top-tier medical benefits at no expense to you.

· 401(k) with Employer Match – Helping you build your financial future with a firm-sponsored retirement plan and matching contributions.

· Generous PTO & Paid Holidays – We recognize the importance of work-life balance and provide ample paid time off, including major holidays.