What are the responsibilities and job description for the SALES ASSOCIATE LAWN & GARDEN position at Turner Ace Hardware Store?
Position Summary
Upholds the Core Values as determined by the management team. Primary responsibility for all positions with Turner Ace Hardware is to Amaze Every Customer Every Time. Garden associates are responsible for engaging the customer, determining their needs and helping them with their items.
Essential Duties and Responsibilities
● Help unload incoming trucks and price and putting plants and merchandise away (as arranged by management). Keep clean, organized and fully stocked.
● Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.
● Cooperate with others and work well as part of a retail team, for example actively participate, share ideas for improvement with management.
● Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
● Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
● Always wear your radio and headset in order to effectively communicate with other associates or management.
● Respond to Customer Coordinator questions as needed.
● Assist customers with large or heavy items as needed.
● Offer customers a red basket for their shopping use.
● Assist in the training and development of peers
Required Knowledge, Skills and Abilities
● Able to communicate professionally with customers and team members
● Skilled at providing prompt, friendly and attentive customer service
● Strong organizational skills with a passion for details
● Willing to learn and help train others
● Proven track record of being a team player
● Knowledge and experience of various departments is strongly desired.
● A continuous pattern of regular and prompt attendance is required.
● Availability must be flexible including evenings, weekends and holidays.
This position will require caring for plants, assisting customers with plants, pots & décor, chemicals, and other lawn and garden items. As well as being able to work in the heat for long period of time.