Job
Title: Information
Systems (IS) Business Analyst HQ
City: Atlanta
State: GA
JOB DESCRIPTION: - Collaborate with
stakeholders to understand their requirements and leverage SAP HCM
functionalities to address their needs effectively.
- Evaluate existing
HR processes, identify bottlenecks or areas for improvement, and devise
optimization strategies within the SAP HCM system.
- Manage continuous
improvement practices, drive continuous improvement initiatives, and
foster a culture of innovation within the organization.
- Provide end-user
support and incident management. Assist end-users with system-related
issues, document incidents, and provide timely resolutions using SAP HCM
functionalities.
- Oversee all
aspects of HR processes and systems within the SAP HCM environment
including analyzing current processes, identifying areas for improvement,
planning, and implementing system enhancements or new functionalities, and
managing projects related to SAP HCM.
- Collaborate with
HR department stakeholders to understand their requirements, pain points,
and objectives. Engage with stakeholders and identify opportunities to
optimize HR processes using SAP HCM functionalities, ultimately delivering
value to internal customers.
- Conduct regular
reviews of HR processes within SAP HCM to assess effectiveness and
efficiency and work with stakeholders and end-users to develop a vision
for process optimization, define the scope of improvement initiatives, and
formulate strategies to achieve desired outcomes.
- Facilitate
brainstorming sessions, encourage feedback from team members, and provide
support for implementing improvement initiatives involving training
sessions, workshops, or mentoring to develop a mindset focused on
enhancing processes and systems.
- Provide end-user
support to assist with incident responses and solutions for assigned
functional business areas and document incidents in the ticketing system.
- Communicate,
collaborate, and partner with other IS teams to coordinate
cross-functional activities and manage competing resources and priorities:
- Track key metrics
including response times, resolution rates, and customer satisfaction
scores to ensure that SLAs are met, and service quality standards are
maintained. Engage with the assigned functional business area team to
identify and implement strategies to improve SLAs.
- Identify
opportunities to improve support processes and enhance SLA performance
involving implementing automation tools, optimizing workflows, or
providing additional training to support staff.
- Assist in
conducting audits of the SAP HCM system to assess compliance with internal
policies, regulatory requirements, and industry standards preparing
documentation, facilitating audit activities, and addressing any findings
or recommendations identified during the audit process.
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