Guest Service Agent (Seasonal)

As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in providing extraordinary service and creating memorable experiences for our guests from arrival to departure.

You will also be responsible for:

• Ensuring a smooth, well-coordinated check-in/out process which includes greeting guests upon arrival, assisting with luggage, conducting room/property tours, performing credit card verifications, processing folio adjustments, collecting payments, and coordinating departure schedules.
• Assisting with guest inquiries, requests and reservations, both in person and over the phone.
• Ensuring guests’ expectations are met by anticipating guests’ needs and coordinating with other departments to fulfill guest requests.
• Scheduling guest wake-up calls as needed.
• Preparing and verifying the accuracy of the daily status sheet.
• Preparing and delivering boxed-lunch cards for guest arrivals.
• Scheduling and verifying in-house guest activities, spa appointments, meal reservations, and activity tours/excursions.
• Handling guest feedback and resolve complaints promptly and professionally.
• Performing room inspections and placing guest welcome notes and itineraries in rooms.
• Handling company store sales as necessary.
• Ensuring the accuracy of guest folios by verifying spa, guide, retail and room charges.
• Assisting in maintaining accurate records and accounts, including processing payments and maintaining guest accounts, recording cash tips, handing the cash drawer during shifts, and dropping cash/checks into the safe at night.
• Upholding the standard of cleanliness and maintenance of the front desk, lobby, entrance, and lounge.
• Promoting and upselling Reserve amenities, packages, and special offers to enhance the guest experience and increase revenue.
• All other duties as assigned.

What this isn’t:

• High school diploma or general education degree (GED).
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and provide exceptional service to guests.
• Flexibility to work various shifts, including weekends and holidays.
• You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.

• Education in hospitality or related field
• Experience working in a luxury hospitality
• Proficiency in computer systems and hotel management software

• You’re alert, friendly and eager to assist guests politely and promptly.
• You demonstrate care and compassion for team members, putting the needs of the team before your own.
• You’re self-directed, energetic, and motivated with multi-tasking capabilities.
• You’re creative, adaptive and willing to work with existing core resort philosophy and style.
• You demonstrate clean work habits and attention to detail.
• You conduct yourself in a professional manner in and out of the work setting.

• Paid Sick Leave
• Employee Assistance Program
• Competitive hourly wage commensurate with experience.
• Access to amenities and outdoor adventures
• Live and work in one of the most stunning natural environments in the country

On a regular basis, you can expect to:

• Stand; walk; move hands and fingers; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Lift and/or move up to 50 pounds.
• Perform physical labor for extended periods of time.
• Be on your feet for extended periods of time.

On an occasional basis, you can be expect to sit.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

You will regularly be required to work long hours in an office/reception area and at a computer. You may occasionally be exposed to wet and/or humid conditions; fumes or airborne particles; outside weather conditions. The noise level in the work environment is usually low to moderate.