What are the responsibilities and job description for the Product specialist position at Turner Industries?
Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns.
Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States.
Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No.
1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities.
For proof, look no further than our strong working relationships and extraordinary workforce.
Turner Industries Group is hiring a Product Success Specialist to join our team in Baton Rouge, LA . A Product Success Specialist plays a crucial role in ensuring the successful adoption and utilization of our company's IT products and services.
The primary responsibility will be to guide and support users throughout their journey, from implementation to ongoing product usage, with the aim of driving user satisfaction and maximizing product value.
This role requires a combination of technical expertise, exceptional communication skills, and a deep understanding of customer needs in the IT industry.
Essential Qualifications :
- A degree is desired, not required, but knowledge (1-3 years) of Information Technology or another related field is strongly preferred.
- Proven experience in a customer-facing role within the IT industry, preferably in a product success, customer success, or technical support capacity.
- Strong technical background with a solid understanding of IT products, networks, systems, and software.
- Excellent interpersonal and communication skills, with the ability to effectively explain complex technical concepts to non-technical audiences.
- Outstanding problem-solving and analytical abilities to identify and resolve customer issues efficiently.
- Exceptional customer service skills, with a genuine passion for helping customers achieve their goals and maximize the value of our products.
- Self-motivated and able to work independently, while also being an effective team player.
- Strong organizational skills with the ability to manage multiple sites simultaneously.
- Proficiency in using support ticketing systems, and other relevant tools.
- Willingness to travel occasionally to customer sites for onsite support or training sessions, as required.
- Post-offer drug / alcohol screen and physical evaluation.
- Applicant / employee must not pose a direct threat to the health or safety of such individual or others in the workplace.
Functional Requirements :
- e nsure proper equipment is purchased and provisioned for the sites; e nsure users have proper training and permissions prior to Go Live;
- d evelop a deep understanding of business objectives, technical requirements, and challenges to provide tailored solutions;
- m onitor applications for performance issues and communicate with the appropriate team; m onitor and analyze users' product usage, adoption rates, and feedback to identify areas for improvement and recommend strategies to optimize customer success;
- p roactively engage with users to identify their evolving needs and align them with relevant product offerings or enhancements;
- s erve as the primary point of contact for internal customers, answering their inquiries, resolving technical issues, and providing timely and accurate solutions;
- c onduct comprehensive product demonstrations and workshops to educate users on product features, functionality, and best practices;
- w ork closely with cross-functional teams, including Product Owners, Developers, Data Analysts and Training Analyst to communicate requirements, advocate for internal and external customer needs, and drive product enhancements or bug fixes;
- s tay updated on industry trends and emerging technologies to provide valuable insights and recommendations to users; d evelop and maintain comprehensive documentation to empower customers to effectively use our custom products;
t ravel may be required based on business needs; p erform additional assignments per supervisor's direction
Compensation
Final agreed upon compensation is based upon individual qualifications and experience.
Benefits
Depending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program.
Physical Involvement :
May be required to do the following : reaching in all directions; handling and manipulating objects and materials; coordinating the movements of eyes, hands and fingers to operate tools and equipment;
standing / sitting; walking; seeing with or without correction; hearing with or without correction; typing / data entry
Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and / or protected veteran status in accordance with governing law .
billing, billing analyst, analyst, construction, equipment, audits
Job Posted by ApplicantPro
Last updated : 2024-11-25