What are the responsibilities and job description for the CPC Supervisor position at Turner Pest Control LLC?
Job Description:
Essential Duties and Responsibilities
The role of the Field Supervisor is to lead and manage an assigned group of Pest Control Technicians in the completion of their assigned service area. This position is responsible for managing a group of 10-15 Service Technicians in the field, overseeing their day-to-day activities and professional development while ensuring the delivery of stellar customer service. Additionally, this role provides safe and effective pest management solutions to evaluate new customers’ needs, maximizes required performance outcomes, keeps records of service activities, and submits reports to management as required. Day-to-day functions of the Field Supervisor include:
Evaluate the quality of work completed and service being delivered
Participate in the review and evaluation process of team members
Administer, train and coach Technicians
Conduct vehicle inspections
Conduct regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff.
Provide guidance and leadership to enable staff to meet these goals and objectives.
Conduct daily one on ones with each team member
Collaborate with other departments to provide quality training, including 1-1 field training with team members
Work with Branch Manager to hire and train new team members
Respond to customer’s needs in a professional and timely manner
Work with the Communication Center to ensure fluid transfer from phones to field operations
Accurately completing paperwork in a timely manner
Attend all scheduled training
Review and approve employee timecards and paid time off requests
Responsible for reviewing and analyzing reports from Azuga and PestPac
Daily route optimization
Visit trouble accounts for the Branch as needed
Participate in 24/7 on-call after hours rotation program
Perform other duties as assigned
Qualifications and Education Requirements
Minimum 2 years’ experience in pest control or in a managerial/supervisory role
Must hold a state issued appropriate pest control registrations, licenses, and certifications or the ability to obtain within 90 days of assuming the role
A valid driver’s license with an acceptable driving record
Legal eligibility to work in the U.S.
Availability to work a flexible schedule
Availability to work some weekends
Required Skills
Ability to read, write, speak, and comprehend English
Good oral and written communication skills
Solid attention to detail
Preferred Skills
Understands how to manage a team
Proficient in Microsoft Office
Technical proficiency with computers, smart phones, PestPac, etc.
Physical Requirements
Must be able to lift to 50 pounds
Ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position self to conduct service under/around furniture, equipment, and tight spaces
Ability to safely move items and equipment weighing up to 50 pounds
Ability to work outdoors in all weather conditions
