What are the responsibilities and job description for the Branch Manager position at Turner Pest Control?
Job Description :
Essential Duties and Responsibilities
The Branch Manager is accountable for all facets of the operation to include team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development. The Branch Manager may be assigned by geographic territory to one of four business lines; 1) Commercial, 2) Residential, 3) Tree and Turf or, 4) Special Services. The Branch Manager reports to the Vice President Operations. Reporting to the Branch Manager are Field Supervisors and through them, field service technicians.
- Managing branch P&L - monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved
- Manage branch for achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover and technician accident rate.
- Directly managing the branch field supervisors, and through them, the field technicians.
- Oversees Service operations along with the Field Supervisor.
- Recruit, interview, hire and train branch staff
- Monitoring regulatory compliance, quality control standards and ensures safety
- Partner with sales staff on sales plans and forecasts associated with their branch.
- Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives
- Lead, motivate and manage team members to deliver exceptional service for our customers.
- Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
- Responsible for the employee performance review process to include evaluation of staff performance. Makes recommendations and administers corrective actions consistent with company policy.
- Prepare and conduct team meetings.
- Occasional travel to other branch and corporate office Locations.
Qualifications and Education Requirements
Required Skills
Organizational skills, ability to multitask Strong problem solving and solution identification Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.) Strong communications skills - in person, written, and presenting
Preferred Skills
Physical Requirements
Supervisory Responsibilities
