What are the responsibilities and job description for the Commercial Account Liason position at Turner Pest Control?
Job Description:
Essential Duties and Responsibilities
This position is responsible for managing the Commercial Enterprise accounts for Turner Pest. This position will coordinate business to business meetings in person or on a Teams meeting, conduct onsite evaluations, recommend services they do not have and bring the information back to the Technical Director. Operations Director and Branch Managers.
Duties include:
- Manage all mid-tier to occasionally high-end accounts
- Serve as liaison for commercial accounts
- Manage and resolve service, billing, or related escalations regarding commercial accounts
- Establish and run monthly, quarterly, and yearly business review meetings
- Problem-solving and complaint resolution/working directly with employees and customers
- Perform quality assurance checks
- Track, develop and perform monthly summaries with management team
- Contact pending cancellations and work to retain the account
- Conduct account analysis for price increases and contract negotiations
- Conduct a CPC profitability analysis and make recommendations for reform
- Develop and present training and educational information to large groups of customers and or employees
- Cross sell and or upgrade customers to other services
- Perform other duties as required
Ideal candidates will:
- Experience working with contracts and possess a basic understanding of contractual language
- Place together reviews of accounts visited
- Work with the other Commercial Sales Teams
- Work with the Branch Managers and reporting of what was found or needed
- Have a Commercial Pest background
Qualifications and Requirements:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Minimum of 3 years of industry experience
- Extensive knowledge of Turner services
- Extensive knowledge and fluent in the use of PestPac
- Proficient with Microsoft Office Suite or similar software
- Excellent time management and organizational skills
- Comfortable operating in a professional and confident manner
- Experience working with contracts and possess a basic understanding of contractual language
- High School diploma or GED required
Required skills:
- Must be able to move heavy equipment on wheels, up to 50 lbs.
- Physically able to inspect the service area by ascending and descending ladders, stairs and obstacles; accessing attics or crawl spaces; walking, standing, kneeling and or stooping/squatting.
- May include long periods of sitting while driving.
- Must be able to talk, listen, and speak clearly with customers, technicians and Branch Managers
Preferred skills:
- Pest Control license required by the state
- High school diploma or equivalent required
- Bachelor’s degree Business or related field preferred
- Must possess a valid driver’s license
Physical Activities
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
Never Occasionally Constantly
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
Never Occasionally Constantly
Often standing for prolonged periods.
Never Occasionally Constantly
Moving about accomplishing tasks or moving from one worksite to another.
Never Occasionally Constantly
Carrying, adjusting or moving objects up to 50 pounds in all directions.
Never Occasionally Constantly
Communicating with others to exchange information.
Never Occasionally Constantly
Repeating motions that may include the wrists, hands and/or fingers.
Never Occasionally Constantly
Operating machinery and/or power tools.
Never Occasionally Constantly
Operating motor vehicles or heavy equipment.
Never Occasionally Constantly
Assessing the accuracy, neatness and thoroughness of the work assigned.
Never Occasionally Constantly
Environmental Conditions
Low temperatures.
Never Occasionally Constantly
High temperatures. (Seasonally)
Never Occasionally Constantly
Outdoor elements such as precipitation and wind. (Seasonally)
Never Occasionally Constantly
Noisy environments.
Never Occasionally Constantly
Hazardous conditions.
Never Occasionally Constantly
Poor ventilation.
- Never Occasionally Constantly
Small and/or enclosed spaces.
Never Occasionally Constantly
Physical Demands
Sedentary work that primarily involves sitting/standing.
Never Occasionally Constantly
Light work that includes moving objects up to 20 pounds.
- Never Occasionally Constantly
Medium work that includes moving objects up to 50 pounds.
Never Occasionally Constantly
Heavy work that includes moving objects up to 100 pounds or more.
- Never Occasionally Constantly
Work Location: In person
