Operations Manager

We’re seeking a motivated and experienced Operations Manager to oversee warehouse operations and partner with the Store Manager to lead and inspire our team. If you thrive in a dynamic environment and are passionate about creating efficient processes while maintaining high-quality standards, we’d love to hear from you!

Key Responsibilities:

• Directly manage a warehouse team of approximately 4-5 employees.
• Oversee delivery processes, including loading, unloading, and driving delivery trucks.
• Provide actionable feedback to improve delivery efficiency and proficiency.
• Ensure inventory accuracy through regular aged and store inventory counts.
• Repair or touch up damaged inventory as required.
• Collaborate with the Store Manager and visual display team to position and maintain the showroom floor.
• Maintain store presentation standards, both inside and outside, to meet company expectations.
• Implement corporate programs and initiatives effectively.
• Train and coach team members to reduce product damage and accidents.
• Serve as the acting leader for opening operations in the absence of the Store Manager.
• Assist with daily bank deposits as needed.
• Support in-store HR processes, including staffing, training, and addressing performance concerns.

Requirements:

• Education: High School diploma or GED equivalency certificate.
• Licensing: Valid Driver’s License with a minimum of 6 years driving history and a clear, safe driving record.
• Experience: At least 3 years of experience in a retail or service-related business involving customer service, plus proven management and problem-resolution expertise.
• Proficiency in Microsoft Word and Excel.
• Strong interpersonal and communication skills, with a customer-focused attitude.
• Ability to organize and prioritize multiple tasks effectively.
• Capability to assist with a variety of customer service challenges objectively and professionally.
• Physical ability to lift and/or move up to 100 pounds, and meet the physical demands of the role.

Job Type: Full-time

Expected hours: 38 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to work a retail schedule of 5 days a week, including weekends, evenings, and holidays? (Yes/No)

Education:

• High school or equivalent (Required)

Experience:

• Warehouse: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person