What are the responsibilities and job description for the Customer Experience Representative position at Turner?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. You will engage with customers through various channels, ensuring their inquiries are addressed promptly and effectively. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Provide outstanding customer support through phone, email, and chat interactions.
- Handle cash transactions accurately and efficiently.
- Conduct outbound calling to follow up on customer inquiries and provide necessary information.
- Analyze customer feedback and data to enhance service delivery.
- Perform data entry tasks to maintain accurate records of customer interactions.
- Assist clients with product inquiries, troubleshooting issues, and resolving complaints.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Support sales initiatives by identifying opportunities for upselling or cross-selling products.
Requirements
- Previous experience in client services or customer support is preferred.
- Strong cash handling skills with attention to detail.
- Proficient in office software applications and data entry tasks.
- Excellent verbal and written communication skills; multilingual abilities are a plus.
- Ability to analyze information effectively and provide solutions to customers.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A positive attitude and a willingness to learn in a fast-paced environment.
If you are passionate about delivering exceptional customer service and thrive in a collaborative setting, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Shift:
- Day shift
Work Location: In person
