Assistant manager

ASSISTANT MANAGER

JOB SUMMARY

The Assistant Manager is responsible for day-to-day operations of the dispensary including leading a dynamic team, establishing strong relationships with cultivation and production representatives, inventory control, and customer service while staying compliant with State laws, rules, and regulations. Assistant Managers will also be excellent communicators liaising with all levels of the organization to help implement, refine, and enforce State, Federal and CCC standard operating procedures that promote organization, team culture and productivity. Ideal candidates should have a passion for cannabis, be energetic, have a positive attitude and are willing to work hard. We are looking for a very people-oriented leader with proven retail sales experience and the motivation to take their career to the next level. Here at Turning Leaf, you’ll have the gratification of managing a fast-growing team. In this high-profile role you'll collaborate with all vertically integrated departments including compliance

management and our leadership team.

JOB DUTIES & RESPONSIBILITIES

• Participate in refining and implementing best operational procedures, regulations, policies, and procedures.

• Supervise, train and direct the dispensary retail sales team.

• Educate the team according to company guidelines, conduct performance reviews, and establish

performance improvement plans when necessary.

• Assist with hiring, discipline, termination or advancement of employees.

• Inspire the team to deliver the best customer experience.

• Ensure the safety and satisfaction of both customers and employees.

• Maintain an in-depth industry wide knowledge of products and strains in Massachusetts.

• Maintain in-depth knowledge of the current cannabis laws and regulations.

• Educate yourself and the team on cannabis products and consumption methods.

• Oversee and manage quality product inventory and conduct opening/closing inventory counts and audits.

• Assist budtenders with counting cash and balancing tills at end of shift.

• Manage financial records and cash handling procedures.

• Ensure the dispensary remains compliant with security, inventory and local and state regulations including

effectively leading state inspectors through the facility.

• Maintain records for all necessary documents: delivery and inventory manifests, inventory counts,

necessary employee and customer information, destruction reports, etc.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to adhere to the highest customer service with staff and the public at all times.

• Ability to communicate with management and staff in a professional manner at all times.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties, or responsibilities that are required of the employee for this job.

• Duties, responsibilities, and activities may change at any time with or without notice.

Actively engage and support the community by participating in community events hosted by the

company.

• Ability to perceive and meet the needs of the staff without direction.

• Ability to educate, train, coach and mentor associates to support their effectiveness and success in their

role.

• Ability to maintain high standards in a fast paced, constantly evolving environment.

• Ability to communicate clearly and effectively in all situations.

• Ability to implement processes that support retail sales and customer service practices in meeting stated

revenue goals.

• Proven ability to work in cross-functional teams to execute projects and strong interpersonal skills to lead

a team.

• Possess a high level of organization, patience, and flexibility.

• Demonstrated passion to serve the cannabis community and local neighborhoods.

• Strong interpersonal and organizational skills.

• Strong computer and information technology skills.

• Proficiency in G Suite, Microsoft Office Suite and excellent Excel skills and the ability to analyze and

interpret sales data.

REQUIRED EDUCATION AND EXPERIENCE:

• Minimum of 1 years of experience in retail sales management.

• Experience managing cannabis retail sales highly desirable.

• Experience working in the cannabis industry highly desirable.

• Experience with METRC highly desirable.

• Experience with Point-Of-Sale system Blaze highly desirable.

• Experience working in retail, services or pharmaceutical experience highly desirable.

• Action-oriented and solution driven with the ability to thrive in a fast-paced environment.

• Experience working in retail and customer service experience highly desirable.

• Must be authorized to live and work in the U.S.

• Must be able to pass a criminal background check.

• Must be at least 21 years old.

PHYSICAL REQUIREMENTS:

• Stand for up to six (6) hours at a time

• Walk frequently

• Reach and twist/turn with hands and arms

• Climb or balance and stoop, kneel, crouch or crawl

• Frequently lift and/or move up to 20 pounds

• Occasionally lift and/or move up to 50 pounds

• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,

depth perception and the ability to focus

benefits.

BENEFITS:

• Health insurance

• Dental Insurance

• Vision Insurance

• Employee discount

• Paid time off

• Paid Training

EQUAL OPPORTUNITY EMPLOYER:

At Turning Leaf we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), LQBTQ, military and veteran status, and any other characteristic protected by applicable law. We believes that diversity and inclusion among our employees is critical to our success and growth of our company, and we strive to recruit, develop, and retain the most talented people from a diverse candidate pool.

Our Mission:

To provide cannabis consumers with a safe, secure location to obtain high quality cannabis and cannabis-related products at a fair price from a professional, knowledgeable, and socially responsible staff. To provide support for new science and research into the beneficial properties of cannabis and how its use can be a positive force in our local, State and National culture.

Our Vision:

To be the gold standard for a retail cannabis business, that actively engages and supports the community and is seen as a resource for cannabis education in effectively meeting consumers’ needs.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: No less than 35 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Morning shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Northampton, MA 01060 (Required)

Ability to Relocate:

• Northampton, MA 01060: Relocate before starting work (Preferred)

Work Location: In person

Salary : $21 - $23