What are the responsibilities and job description for the Billing & Intake Specialist position at TURNING POINT INC?

Job Description

Description : ABOUT US

Turning Point is a nonprofit organization based in Minneapolis, Minnesota, dedicated to addressing substance use disorders. Founded in 1976, it has been at the forefront of integrating culturally responsive approaches to recovery, particularly for African American individuals. The organization offers a comprehensive range of services, including addiction treatment, housing assistance, and community support programs, with a focus on addressing the unique needs of the Black community.

POSITION SUMMARY

The Billing and Intake Specialist will play a crucial role in ensuring smooth admission processes and accurate billing operations. This position requires a compassionate individual with strong organizational skills to manage the intake of new residents, handle billing and insurance tasks, and provide essential administrative support.

ESSENTIAL FUNCTIONS

Conduct initial assessments and intake procedures for new residents and outpatient clients, ensuring all necessary documentation is completed accurately.
Verify insurance coverage and benefits and assist residents with understanding their financial responsibilities.
Prepare and submit insurance claims, follow up on denials, and resolve billing issues in a timely manner.
Maintain accurate and up-to-date records of all billing and intake activities.
Collaborate with clinical staff to coordinate resident admissions and discharges.
Provide excellent customer service to residents, families, and insurance companies, addressing any questions or concerns promptly.
Assist with other administrative duties as needed to support the facility's operations.

Requirements :

QUALIFICATIONS & SKILLS

High school diploma or equivalent; additional education in healthcare administration, billing, or a related field is preferred.

Minimum of 1 year of experience in medical billing, insurance claims, or a similar role.

Proficiency in using billing software and electronic health records (EHR) systems.

Ability to maintain confidentiality and handle sensitive information with discretion.

Addiction Treatment Expertise : In-depth knowledge of addiction treatment principles, evidence-based interventions, and best practices in the field.

Organizational Skills : Demonstrated ability to manage multiple tasks simultaneously with strong organizational and time management skills.

Communication Skills : Excellent verbal and written communication skills, with the ability to engage effectively with diverse populations and collaborate with interdisciplinary teams.

Documentation Proficiency : Skilled in accurate documentation and record-keeping, with a keen attention to detail.

Regulatory Knowledge : Understanding of relevant laws, regulations, and ethical standards related to addiction treatment and case management.

Problem-Solving : Strong problem-solving and decision-making abilities, with a capacity for critical thinking and adaptive solutions.

Cultural Competency : Knowledge of culturally specific treatment services and an understanding of how cultural factors impact substance abuse treatment and recovery.

Excellent verbal and written communication skills, and strong interpersonal skills.

Advanced computer skills in Microsoft Office (Word, PowerPoint, Excel, Outlook, etc.); client (Procentive) software experience preferred.

Interpersonal skills and proven ability to effectively communicate and interface with executives, senior staff, and internal and external constituents.

Exhibits confidentiality in handling information that may impact the entire organization.

Ability to utilize discretionary decision-making.

Demonstrated intercultural competence.

Must have a valid driver’s license and auto insurance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly and frequently required to sit, walk, crouch, stoop, twist, turn / pivot, balance, reach overhead, reach extension, push / pull, lift / carry. Specific vision abilities required by this job include Close vision and Distance vision.

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Billing & Intake Specialist

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