Receptionist/Administrative Assistant

OUR MISSION:

At Turning Point, we are solely dedicated to our work helping those who struggle with addiction. We are New Mexico’s leader in providing safe, effective and evidence-based treatment. Every one of our clinicians and every member of our staff are dedicated to supporting our clients. We work with every client in a collaborate process to help them succeed.

POSITION SUMMARY:

The primary function of the Receptionist/Administrative Assistant is to provide support in administrative tasks, as delegated by the Admissions Supervisor and Operations Director. This position also provides liaison support with clinical staff to therapeutic programs via accurate recordkeeping, financial records handling, and census updates.

TPRC offers a diverse and supportive work environment with an amazing group of professionals!

We all know the saying that first impressions last and this is very much the case when you step into our office.

The receptionist is the face of TPRC and also a unifying link in the company.

Remember that the client's experience starts with the person who answers the phone and greets people at reception – which is why the role of the receptionist is so important.

The appearance, friendliness, knowledge and helpfulness of the Front Desk Staff will all be observed and will be key ingredients in formulating this first impression on clients.

Hours of the Administrative Assistant:

Monday, Wednesday, Thursday= 10am to 6:30pm with a half hour lunch each day

Tuesday and Friday 8am to 5pm with an hour lunch each day

Team Meetings: Every Friday at 11am

Dress Code: Business Casual

Initiative

It's important to have someone who can take initiative with daily tasks to ensure smooth and efficient operations. Proactively addressing tasks without needing constant direction helps maintain productivity, prevents delays, and allows the team to focus on more complex issues. Having a self-starter ensures that routine responsibilities are consistently managed, contributing to a more organized and successful work environment. We are always open to new ideas and innovative approaches to improve our daily tasks. We believe that fresh perspectives can lead to greater efficiency and enhanced outcomes

UDS Collection:

Being comfortable with collecting and potentially observing urine analysis (UA) samples is important for providing accurate patient care. It requires professionalism, attention to privacy, and clear communication to ensure patients feel at ease during the process. Understanding the medical necessity of UA tests and maintaining a respectful, non-judgmental attitude are key to fostering a comfortable environment for both the healthcare provider and the patient.

Training and Support:

A minimum of three weeks with direct support is provided. After the training period, continuous support is available through constant communication with the front desk lead, supervisor, and director.

ESSENTIAL DUTIES:

1. Reception

• Understand phone system and be knowledgeable regarding phone call direction
• Greet clients at reception window and check them in
• Scan and upload new client ID and Insurance Card
• Manage clinician/psychiatrist calendars
• Collect, sort and send out incoming mail to appropriate departments

2. Clinical and Program Support

• Make invoices and take payments from clients.
• Facilitate medical records and FMLA requests*.
• Maintain office supply inventory and order supplies as needed
• Shred sensitive documents
• Assemble client files for psychiatrist.
• Keep storage areas clean and neat*.
• File documents and update client files when needed
• Schedule appointments as needed for clients. Any appointment recurring more than once a week must be approved by the relevant clinician.
• Create and keep up with IOP folders
• Verify active commercial insurance for all clients monthly

3. Facility Support

• Empty all trash cans: restrooms, offices, kitchen, IOP rooms, and lobbies
• Keep restrooms stocked with wipes and spray
• Clean mirrors and sinks in restrooms
• Maintain building cleanliness

Note: (*) symbol denotes responsibilities shared with all employees in Admin dept. Non-specified tasks (*) are expected to be accomplished via a ‘team’ approach, rather than an individually-assigned task.

REQUIRED QUALIFICATIONS:
· High School Diploma/GED required
· Associates Degree preferred

· 2 years prior experience working as a receptionist/administrative assistant required

· Experience working with EHR systems preferred

· Current CPR/First Aid/ AED certification preferred

MANDATORY KNOWLEDGE, SKILLS, AND ABILITIES:

· Exceptional Customer Service Skills

· Able to work in a fast-paced environment and complete work in a timely manner.

· Efficiency and strong organizational skills are a must.

· Excellent verbal and telephone communication skills.

· Training on HIPAA protocol preferred.
· Knowledge of Microsoft office suite; Microsoft word; Microsoft excel and internet software.
· Basic operation of a workstation (turning on/off, knowledge of basic functions and components).

· Use/storage/maintenance of multiple usernames and passwords. · Use of windows explorer (electronic file-handling).

· Computer-related problem-solving skills through the use of available trainings and help desk.

· A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.

· Ability to perform other duties as assigned.

· A minimum of one year of sobriety, if there is a personal history of substance abuse

The Turning Point Recovery Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment based on race, color, ancestry, religion, national origin, age, sexual orientation or gender identification, medical condition or disability, genetics, veteran status, spousal affiliation or marital status, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Administrative: 1 year (Required)

Work Location: In person

Salary : $16 - $18