Facilities Operations Manager

Join Our Team as a Facilities Operations Manager – Elevate the Casino Experience!

As the Facilities Operations Manager, you will play a vital role in ensuring a seamless, high-quality environment for guests and Team Members. From gaming floors and luxurious hotel accommodations to fine dining establishments and vibrant entertainment venues, you will oversee the functionality, safety, and aesthetics for the property.

Leading a skilled team—including Senior Supervisors and specialized groups in Rapid Response, Aesthetics, Operations, Carpentry, and Upholstery—you will drive efficiency, manage vendor partnerships, and implement strategies that enhance guest experiences. Your expertise in facility management will contribute to the comfort, ambiance, and smooth operation of our casino, ensuring every visit is memorable.

If you thrive in a fast-paced, guest-focused environment and have a keen eye for detail, we invite you to be part of an exciting and dynamic team dedicated to hospitality excellence!

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What does a Facilities Operations Manager do?

• Oversees the Senior Supervisors and staff in each group to include Rapid Response; Aesthetics; Operations; Carpenters and Upholstery.
• Monitors the effectiveness of each group and directs staff to provide superior internal and external customer service.
• Coordinates all aesthetics issues throughout the property and ensure the resort is maintained at the Forbes 4-star standards.
• Coordinates with other departments on all internal and external moves of furniture, gaming machines, and any other equipment as needed. Provides proper paperwork for all items going into storage with the Warehouse Manager, as well as any items for disposal.
• Walks the property on a weekly basis, noting appearance deficiencies and seeing that these deficiencies are corrected in a timely manner. Creates databases to track aesthetic issues and repairs for the entire Resort, including off-site properties. Functions as the primary liaison between the Facilities Department and other Resort department Directors and VPs in conducting property walk-thru.
• Collaborates with the Facilities PM/Inventory Coordinator to maintain current stock levels of Aesthetic materials including paint, wall coverings, tile, and carpeting; ensuring timely Aesthetic repairs can be completed.
• Oversees daily, weekly, monthly, and yearly maintenance functions at the Lodge. Effectively maintains the existing AAA 4 diamond rating at the Lodge; always considers options to improve that rating to AAA 5 diamond status.
• Sets goals and strategies for the Senior Supervisors each year with a Performance Action Plan. Monitors and evaluates their performance progress throughout the year with written reports. Meets with Senior Supervisors on a weekly basis.
• Assists Director in reviewing engineering design and construction of new facilities, alterations or modifications to existing facilities.
• Maximizes productivity by planning appropriately for work assignments and avoiding distractions which may divert attention from the work sight.
• Coordinates with Senior Supervisor staff and oversees interviewing and selection process ensuring that the most qualified candidates are hired.
• Facilitates employee problem resolution through Senior Supervisors and Employee Relations.

Key attributes we're seeking as a Facilities Operations Manager are:

• Bachelor’s Degree in Engineering Technology or Construction related discipline preferred.
• At least 8 years of relevant work experience with 5 years at a managerial level. Fifteen years of relevant work experience with 7 years at a managerial level may be substituted for education.
• Prior facilities management experience in hotel / resort setting is required.
• Must possess excellent communication skills, diplomacy and objectivity.
• Must possess valid driver’s license.
• Excellent oral and written communication skills required.
• Must be detail-oriented and able to strive in a multitask environment.
• Must have excellent computer skills, CAD skills preferred.
• Possesses an understanding of Project Management procedures and processes.
• Demonstrates excellent leadership and interpersonal skills.
• Must be able to stand/walk for long periods of time and lift up occasionally up to 50 lbs.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18-hole PGA-level golf courses, and other unique ventures.

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!