Occupancy Specialist

Starting Pay Range: $35,100/yr (depending on experience)

We are seeking a dedicated and detail-oriented professional to join our team as an Occupancy Specialist. In this role, you will play a vital part in managing the entire rental housing process, from initial application to tenant selection, move-ins, and move-outs. Your responsibilities will include maintaining accurate rental housing files, documents, and financial records, preparing reports and essential data, and coordinating tenant services to ensure a positive experience for all residents.

If you have exceptional organizational skills, enjoy working in a dynamic environment, and take pride in fostering excellent tenant relationships, we’d love to have you on our team. Join us to help create a welcoming and efficient housing community!

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What does an Occupancy Specialist do?

• You will conduct intakes on rental housing applications, pre-screens and ensure that all necessary paperwork regarding the application process is submitted and verified.
• Maintain up-to-date waiting lists for rental housing program applicants and contact applicants annually to update or remove from waiting list. Maintain and update family composition and tenant list on an ongoing basis.
• Review all housing related forms periodically to ensure accuracy and completeness and recommend changes as necessary.
• Enter relevant data to tenant files. Schedule and conduct interim and annual tenant recertification. Maintain hard copy tenant files and ensures all verification forms and required signatures are properly submitted.
• Notify selected tenants of applicable charges, deposits and utility verification forms and provide them with a brief explanation of what is required prior to move-in.
• Submits monthly reports regarding occupancy to the Manager of Rental Housing as applicable.
• Send notices for lease violations, filing of complaints and preparation of landlord/tenant actions. Maintains a list of terminated tenants and forwarding addresses if available.
• Maintain confidentiality of accounts and files in accordance with adopted policy and laws.

To be successful as an Occupancy Specialist, you'll need:

• An Associate’s Degree in Business Management, Public administration or related field preferred. Certification in occupancy or resident services combined with three to five years' experience in these fields or comparable related fields preferred.
• Knowledge of office procedures and methods; bookkeeping and finance.
• The ability to read, interpret and apply government regulations, handbooks and Nation Rental Program policies and procedures.
• To operate office machines, including but not limited to computer, fax, copier, and calculator.
• The ability to work harmoniously with co-workers and with the public.
• Must possess a valid New York State driver’s license.
• Working knowledge of office software programs i.e. Word Processing, Data Base Management.
• Ability to stand/walk for long periods of time and lift up to 0 - 10 pounds. 

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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Salary : $35,100