What are the responsibilities and job description for the Network Technician position at Turnkey Management Company, LLC?
Network Technician
Turnkey Management Company, LLC is looking for an energetic, growth-oriented individual with the skills and demeaner to be an effective Network Technician. Turnkey continues to grow their operations and provides staff for Stealth Broadband, Turnkey Nerds and Technical Magic. Stealth Broadband is
Platte Valley and Northeast Nebraska’s leading Internet Service Provider focused on bringing fast / affordable Internet service across our service area. Turnkey Nerds is a Managed Service Provider that provides IT Support to the Blair and Omaha areas. Technical Magic is a Managed Wi-Fi provider serving apartments and condos in Nebraska and South Dakota.
Responsibilities:
- Install and maintain Managed Wi-Fi services working directly with property managers and tenants.
- Provision and configure customer premise equipment such as Fiber ONT’s, Fixed Wireless CPE’s, and SOHO routers.
- Assist in configuration of 1/10Gigabit switches and routers.
- Assist in configuration of 5GHz / 6GHz / 11 GHz / 60 GHz wireless backhaul radios.
- Troubleshoot and repair Wi-Fi signal issues.
- Respond to trouble reports and effectively resolve customer issues.
- Install and terminate Ethernet and Coaxial cabling in multi-tenant dwellings.
- Provision and configure video surveillance cameras and systems.
- Assist with video surveillance system installations including testing and pointing cameras.
- Schedule installation of Managed Wi-Fi services with tenants.
- Correction and repair of business Internet service.
- Tier 2 Support for all broadband services.
- After hours On-call Tier 2 support.
- Maintain an inventory of equipment and tools.
- Maintain a clean and organized workplace.
- Performs all other related duties as assigned by management.
Skills:
- Equipment troubleshooting skills.
- Strong customer service skills.
- Detailed record keeping.
- Ability to install cabling in customer locations including homes and businesses.
- Ability to work with technology including Wi-Fi Networks.
- Ability to meet deadlines and manage stress effectively in high-pressure situations.
- Work in a safe manner at all times.
Required Qualifications:
- Must be able to report during business hours to an office in Blair or Norfolk, Nebraska.
- High School diploma or equivalent.
- Excellent client-facing and internal communication skills.
- Solid organizational skills including attention to detail and multitasking skills.
- Valid US driver’s license.
- Able to be on-call no more than 2 weeks out of every 6 weeks.
- Prior installation and repair, IT or networking experience.
Preferred Qualifications:
- An associate degree or equivalent experience in Networking, Computer Science, or a related field
- 2 years’ experience in computer networks and systems maintenance
- 2 years’ experience on current network operating systems
Additional Information:
Available benefits include:
- Health & Dental Insurance
- PTO
- 401K Match
- Vision Insurance
- Complimentary Internet service if home is located within service territory.
- Cell phone reimbursement
Job Type: Full-time
Pay: $17.50 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- On call
- Overtime
Language:
- English (Required)
License/Certification:
- US driver’s license (Required)
Work Location: In person
Salary : $18 - $25
