Special Events Attendant

Description

SUMMARY

Under the supervision of the Guest Services Manager, the Special Events Attendant is primarily responsible for providing services to the visiting public and for activities associated with maintaining a friendly, secure, and informative environment during special events including Glowing Wild and Garden of Lights.

ESSENTIAL JOB FUNCTIONS

• Greet visitors, collect entry fees accordingly, and maintain a visitor count.
• Provide information to the public regarding interpretation of special events and park facilities.
• Monitor activities within the events to ensure safety of guests, displays, plants, etc.
• Manage a cash drawer, count and reconcile money, and post amounts to daily balance sheet.
• Accurately process merchandise sales and ticket sales through the point-of-sale system.
• Restock store and/or cart as needed throughout the event.
• Maintain a clean and orderly desk area.
• Support answering the event telephone line by referring calls to staff or voice mail, and providing information to the public regarding the event and ticketing.
• Inspect park and retail buildings including doors, windows, alarm systems and exhibit areas, kitchen, lighting, television monitors, floors, ashtrays, restrooms, museum grounds, etc. to assure the building, its contents, and the premises are secure, sanitary, clean, and orderly.
• Lock/unlock front doors, turn on/off alarm systems and lights upon opening and closing.
• Provide support to park events/meetings and assist with set up/takedown of tables, chairs, etc.
• Other duties as assigned.

Qualifications

EDUCATION AND EXPERIENCE

• One (1) year of experience working with the public in a customer service environment desirable.
• Experience working with point-of-sale cash register system or comfortable working in computer environment desirable.

KNOWLEDGE, SKILLS AND ABILITIES

• Professional, outgoing communicator.
• Able to greet and communicate effectively with staff, volunteers, and guests, including school-age children, young adults, and teachers.
• Able to multi-task (for example, interact with guests while watching over the store area or exhibit displays to minimize theft or damage).
• Able to observe, recognize, and take action to correct potentially hazardous situations whether via actions by guests or problems with museum equipment or displays.
• Must be able to work flexible hours, including weekends and holidays. 
• Must be able to work outdoors with varying weather conditions.

INSTITUTIONAL RESPONSIBILITIES

All staff members play an important role in supporting and advancing the Turtle Bay’s mission and vision for our role in the community. As such, we seek candidates who will share our path to:

•     Support the park’s mission to inspire wonder, exploration and appreciation of our world, and share our vision of TBEP as a vibrant gathering place where our community is strengthened through education, cultural engagement and economic growth.

•     Uphold our core values in one’s day-to-day work including playfulness, real-world experiences, interdisciplinary learning, community, lifelong learning, integrity, and sustainability.

•     Contribute to a positive organizational culture based on respect, cooperation, professionalism and teamwork, as we strive together to achieve our mission and vision.

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required of this job.

1. ENVIRONMENT AND PHYSICAL REQUIREMENTS

1. How much on-the-job time is spent in the following physical activities?

2. Does this job require that weight be lifted or force be exerted?

3. Does this job have any special vision requirements?

4. How much exposure does this job have to the following environmental conditions?

5. How much noise is typical for this job's work environment? 

• ____ Very Quiet (Example: Forest trail, isolation booth for hearing test) Quiet (Example: Library, private office)
• ____ Moderate Noise (Example: business office with typewriters/printers, light traffic)
• __X__ Loud Noise (Example: Metal can manufacturing, large earth moving equipment)
• __X__ Very Loud Noise (Example: Jack hammer work, front row rock concert)