Server

Tuscan Gardens is a goal driven organization and operates on an Empowerment Model of leadership, where each position is defined by its empowerments, expectancies and deliverables.

This Performance Agreement sets out the context of our relationship.

This Performance Agreement is not intended as a legal obligation and is used as a supplement to the Tuscan Gardens Associate Handbook. It is intended as an official commitment between us to create the type of environment in which we can mutually produce a high performance and personally satisfying environment.

Context

Tuscan Gardens believes that strong and articulated principles underlie an effective and fulfilled relationship.

Those principles are as follows:

• An Associate understands what his or her job description and responsibilities are;

• An Associate has authority equal to those responsibilities;

• An Associate understands the standards of excellence required to achieve optimal results with those responsibilities;

• An Associate is to be provided on-going training in skills development and specific job functions enabling them to meet those responsibilities and to grow professionally;

• An Associate is to be given on-going feedback on how their performance relates to their responsibilities;

• An Associate is recognized for their achievements;

• An Associate is trusted to accomplish their responsibilities;

• An Associate is treated with dignity and respect.

Tuscan Gardens believes that when an Associate understands what is expected of them in the Community, a meaningful relationship follows, creating high levels of empowered performance as well as a long-term relationship that produces optimal results and personal and professional development.

Our Purpose

Our purpose is to invigorate senior living with grace, intimacy and vitality.

Our Vision

Our Vision is that seniors should have the opportunity to live and thrive with purpose, passion and joy.

Our Mission

Our Mission is to deliver an exceptional resident and associate experience ensuring an elegant, fulfilling and enriching lifestyle immersed in purpose, passion and joy.

Our Values

• Safety, Health & Wellness

• Warmth of Home & Family

• Compassion & Empathy

• Casual Elegance, Humor & Laughter

• Extraordinary Service, Dining & Activities

Protocols

Tuscan Gardens Protocols are specific guidelines that define correct and appropriate demeanor and behavior within our company setting. Protocols dictate smooth and successful daily operations.

Commitment to Excellence

• Produce accurate, high quality work.

• Demonstrate effective judgment.

• Complete projects and daily responsibilities in a timely manner.

• Rapidly attend to resident issues and follow up to assure the resident’s satisfaction.

• Use proper grammar in all written and oral communication.

• Analyze problems and provide practical solutions.

• Pursue alternate courses as appropriate to achieve results.

• Demonstrate knowledge of our business, policies and procedures.

• Learn new procedures and tasks.

• Seek to identify and pursue relevant opportunities to grow and develop intellectual assets.

• Foster a cooperative environment by constantly providing recognition, encouragement and feedback as appropriate.

• Utilize available time effectively.

• Manage multiple tasks and changing priorities.

• Work well under pressure and demonstrate effectiveness and flexibility in stressful situations.

• Demonstrate flexibility and ability to adapt to change.

• Maintain workstation and files, if relevant, in an organized manner which allows quick retrieval of information.

• Arrive at work in a consistent and timely manner.

• Acknowledge all communications and confirm your understanding of the communication.

• Be extremely punctual in attending all meetings, appointments and conferences.

• Strive to over deliver in your Performance Agreement functions.

Commitment to Teamwork

1. Prioritize tasks appropriately according to resident and assignment needs.

• Communicate effectively with residents and other Associates.

• Display good judgment in interaction with others.

• Answer the telephone, if relevant, in a prompt, courteous and warm manner.

• Take clear concise messages and ensure timely delivery.

• Consistently inform others of relevant activities.

• Set and communicate clear expectations.

• Share responsibility for overflow/coverage of fellow Associates.

• Keep your Manager informed of schedules and project status.

• Display a cooperative and professional attitude toward the residents and all Associates.

Commitment to Values

• Greet everyone warmly, by name and with a smile.

• Treat everyone with courtesy, respect, and warmth.

• Anticipate needs and act accordingly.

• Listen and respond enthusiastically and in a timely manner.

• Hold ourselves and one another accountable.

• Make everyone feel important.

• Embrace and value everyone’s differences.

• Ask, “How may I assist you today?” – often!

• Respond to all “thank you’s” with, “My pleasure!”

• Maintain high levels of professionalism, both in conduct and appearance, at all times.

Commitment to Leadership

• Seek to identify and pursue relevant opportunities to grow and develop intellectual assets.

• Earn the trust and respect of the group through leading by example.

• Seek on-going coaching and feedback on performance, knowledge and learning activities.

• Comprehend and follow instructions, asking questions when appropriate.

• Always respond positively and non-defensively to constructive criticism and feedback.

• Openly share knowledge, skills and insights with fellow Associates.

• Demonstrate initiative and work independently as well as part of a team.

• Demonstrate an exceptional level of ethics and integrity.

• Exercise discretion when dealing with confidential information.

• Operate in daily activity not just as an Associate, but as a model for other Associates.

Expectancies

Tuscan Gardens places specific expectations upon the Associates based on the stated Empowerments. The Cultural Expectancies are general throughout Tuscan Gardens and are included in every Performance Agreement as standard expectancies. In addition, to specific expectations related to Associate’s position, each Associate is also expected to be committed to whatever is needed to advance the Purpose, Vision, Mission, and Values of Tuscan Gardens.

• The Associate should handle routine processes and deliverables in the normal course of the day, without reminders, supervision, or management. Tuscan Garden’s intellectual capital should be directed towards extending and expanding our platform; it should not be directed towards accomplishing routine tasks that should be handled through the ongoing administration and maintenance of processes.

• Associates will possess a demeanor that exhibits personal responsibility for every aspect of Tuscan Gardens. The Associate will conduct himself/herself in a professional manner at all times, recognizing the trust inherent in the position. It is expected that the Associate will not act defensively or take communications personally. The Associate will accept personal responsibility for every outcome within the Company.

• Tuscan Gardens is team driven. The Associate will communicate openly and clearly within the department on any issues involved in the assigned work and when any deadlines/milestones are in jeopardy of not being met. Associates will work within teams regularly, using creativity and objectivity to accomplish the task at hand in the most efficient and effective manner. Every Associate in Tuscan Gardens has a right to expect that every other Associate will do what that Associate says he or she will do. It is the responsibility of the Associate to be self-directed and to accomplish the responsibilities at hand.

• The Associate will make recommendations to the department and Tuscan Gardens related to any areas inside or outside of the Associate’s professional area based on his/her experience and observations. The responsibility of each individual in Tuscan Gardens is to promote the general welfare of Tuscan Gardens irrespective of each Associate’s independent and separate Performance Agreement. We all have interlocking responsibility and accountability.

• Deadlines in Tuscan Gardens are sacrosanct. They are cast in stone. No deadline may be missed by an Associate or changed unilaterally by an Associate without a prior communication, an agreement and with sufficient time for the Associate’s immediate Manager to take alternate measures to make sure the deadline is otherwise satisfied or appropriately modified. In the absence of a communication, it will be assumed all matters being managed, handled or driven by the Associate are being accomplished well and in accordance with the Associate’s anticipated outcomes.

• The success of a program lies in the details. Tuscan Gardens is extremely competent at strategic management. On the other hand, successful results require successful execution. And successful execution depends upon respect for details at the smallest levels. Excellence in execution must be an intrinsic standard in order for Tuscan Gardens to prosper. Each individual in Tuscan Gardens is responsible not only for Tuscan Gardens, but for handling his or her own details with exceptional care.

Job Title and Description

Job Title: Server

Supervisor’s Title: Server

Status: Hourly

Description: The Culinary Manager provides full-scope, hands on production cooking in the Community.  In conjunction with the Culinary Services Director always maintain a superior level of quality service and cleanliness.   

Professional Profile

The Professional Profile is a representation of the skill sets, experience and background required by the position. The extent to which you exhibit the traits and abilities as determined by the position is a direct influence on your performance.

Education Required (Preferred):

• High School Diploma or equivalent (GED) preferred

Years/months of Experience (Preferred):

• Minimum of 3 months restaurant/senior living or equivalent serving experience preferred

• Experience in a senior living environment or equivalent industry preferred

Knowledge/Skills:

• Good communication skills (oral and written)

• Good inter-department communication and teamwork skills

• The ability to speak, read and comprehend the English language

• Excellent customer service skills

• Friendly, outgoing demeanor

• Ability to handle multiple tasks and be detailed oriented

• Ability to solve problems in a calm and professional manner

• Able to take initiative and direction

• Team player attitude

• Ability to work with the elderly in a courteous and friendly manner, demonstrating patience, kindness and compassion towards the elderly

• Ability to perform duties with consideration for residents’ rights at all times and demonstrate integrity and confidentiality in the care of residents and in handling their requests.

Special Requirements:

• A desire and ability to relate to and continue learning about the senior population.

• Self-disciplined, driven, able to demonstrate initiative, maintain confidentiality, competitive, attentive to details, persistent, and personable.

• Doctor’s statement verifying free from communicable disease

Other Information:

• Tools, equipment, machines used on the job:

• Medical equipment for assessment

• Washer/dryer machines

• General office equipment: printer, copier, scanner, fax machine, pager, telephone, walkie-talkie

• Physical activities of the position:

• Lifts and carries up to 50 lbs. unassisted, occasionally

• Pushes, pulls and transfers up to 50 lbs. occasionally

• Reaches, bends and twists occasionally

• Typical workday consists of: sits 2-4 hours per day; stands and walks 4-6 hours per day (combined) 8-hour day

• Medium work – exerts up to 51 lbs. of force occasionally, and/or up to 20 lbs. of force frequently and/or up to 20 lbs. of force constantly to move objects.

• Visual acuity requirements including color, depth perception and field of vision:

• Must have normal eyesight or use corrective lenses

• Must have three-dimensional vision and ability to judge distances and spatial relationships so as to see object where and as they actually are

• Must be intact including color, depth perception and field of vision

• Hearing requirements:

• Must be able to hear and distinguish between normal tones and be able to perceive the nature of sounds

• Environmental factors:

• The worker is subject to both environmental conditions. Activities occur inside and outside (travel).

• The worker is subject to both environmental conditions. Activities occur inside and outside.

• The worker is subject to hazards including some hazardous waste.

• The worker is subject to hazards and other environmental conditions. One or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dusts, mists, gases or poor ventilation.

Essential Job Functions

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Exemplify at all times Community standards of cleanliness, sanitation and organization.

• Exemplify Community standards in customer service, assisting residents, and ensuring the residents are treated with dignity and respect at all times.

• Responsible for adhering to food quality, appearance and presentation standards at all times.

• Exhibit dining room appearance and presentation standards at all times.

• Exhibit serving standards of speed, accuracy, and efficiency.

• Knowledge in areas of serving, preparation and shift organization.

• Take orders, provide service and requested items both graciously and courteously.

• Set tables and maintains workstations in proper order.

• Clear dishes from tables during and after meal service, assist with dish washing

• Serve residents using proper serving etiquette and promote an inviting, friendly, respectful and helpful dining experience.

• Answer pertinent questions about menu items and manage resident complaints professionally and timely.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.

Job Type: Part-time

Pay: $11.00 - $15.00 per hour

Benefits:

• Flexible schedule

Shift:

• Day shift

Experience:

• Serving: 1 year (Preferred)
• English: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Restaurant experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $11 - $15