What are the responsibilities and job description for the Marketing Representative Job at Tuscany Suites and Casino in Las Vegas position at Tuscany Suites and Casino?
Job Description
Job Description
Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. The Marketing Representative is responsible for promoting the success of the Players Club and Promotions areas by assisting guests through the membership process, explaining the benefits of membership, and knowing monthly promotions and special events. Team Members will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines, and good judgment to perform the functions of the job.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Always maintain positive guest relations, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
- Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed.
- Promote the success of the Players Club by explaining this marketing tool to guests, issuing membership cards, and demonstrating the various methods of use.
- Record information on new customers and update computer files as needed.
- Evaluate and qualify guests for participation with casino floor / property promotions.
- Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
- Maintain a working knowledge of the Players Club to effectively explain all aspects to guests.
- Routinely inspect stock of Players Club printed materials and restock same, as needed.
- Issue complimentary vouchers for guests when appropriate level of play has been established.
- Assist with tournaments, drawings, and special events.
- Assist the Player Development team with answering general questions and providing information as needed.
- Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible.
- Follow instructions, pre-established guidelines, and possess good judgment to perform the functions of the job.
- Responsible for adhering to established cash control policies and procedures.
- Flexibility and adaptability to a changing clientele and environment.
- Other duties as assigned by management.
EDUCATION & EXPERIENCE
