What are the responsibilities and job description for the Night Auditor-Graveyard position at Tuscany Suites and Casino?
Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a PartTime Night Auditor who will primarily ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Balance all hotel transactions for the day (Rooms and Food & Beverages), perform “Close Day” procedure and prepare the Property Management System for new business day.
- Have a thorough working knowledge of the hotel computer system as it pertains to front office operations. Have a complete working knowledge of all related equipment on the front desk.
- Act as the hotel management representative on a “Grave Yard” shift and be able to make decisions on behalf of the hotel management.
- Perform all other front office duties professionally to ensure guests satisfaction while staying in our hotel.
EDUCATION & EXPERIENCE
High school diploma or GED required. Previous job related experience in another hotel company is preferred. At least 2 years’ experience as a Front Desk Guest Service Agent. Must have college level mathematical aptitude, know standard cash handling procedure and knowledge of computerized night audit procedure. Must have past experience in dealing directly with the public and acquired general knowledge of basic guest service skills. Must be fluent in oral and written English. Work is generally performed in hotel guest rooms and public areas or in a casino environment with exposure to second hand smoke and high noise levels. Some office work is also required.
